Asda Online Grocery Service: Issues with Deliveries, Substitutions, and Customer Service
  • 71 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Unlock Insights: Asda Grocery Service Customer Feedback Report

Asda Online Grocery Service: Issues with Deliveries, Substitutions, and Customer Service

Asda online grocery service faces multiple complaints related to late deliveries, poor substitutions, unavailability of items, and lack of customer service responsiveness. Customers express frustration over order cancellations, rude behavior from drivers, and issues with refund processes. The lack of quality control, stock management, and communication are highlighted as major concerns affecting user experience.

Best for
  • Retail Managers
  • Customer Service Specialists
  • Supply Chain Analysts
  • E-Commerce Strategists
  • Market Researchers

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel and PDF export options.

Purchased users
27 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Custom Date - May 21, 2024
Featured Content
  • SHOCKING SERVICE AND BECAUSE THEY ARE SO BIG THEY CAN GET AWAY WITH IT

    SENT YOGURT DRINKS THAT WERE 4 DAYS OUT OF DATE AND REFUSED THE REFUND?????? PRETTY SURE THAT IS BLATANT THEFT

    Sentiment
    • Negative
    Content
    • Product Quality
    Apr 23, 2024
  • Absolute JOKE!!

    Absolute JOKE!!! The SAME order was not delivered twice in a row without any calls or messages from Asda. Apparently the driver couldn’t find my address and was not bothered to ring me. PATHETIC!! Avoid them at all costs. Sainsbury and Tesco are much better.

    Sentiment
    • Negative
    Content
    • Delivery Service
    Apr 16, 2024
  • Impossible to find fault - thank you!

    Friendly, helpful and efficient driver - super communication! It's tricky to park around here, especially in the holiday season and the delivery guy was unflappable and a pleasure to work with. Thank you from a happy Whitby customer!

    Sentiment
    • Positive
    Content
    • Delivery Service
    Apr 01, 2024
  • arrived 30 minutes latehad to leave…

    arrived 30 minutes latehad to leave before it arrived driver called and was rude ended up having it cancelled and going myself

    Sentiment
    • Negative
    Content
    • Delivery Service
    Feb 19, 2024
  • Frustrating

    When you order express they have no way of contacting the drivers or giving updates. On many occasions the order does not turn up or is late. Customers services are no help.Non express delivery is a hit or a miss to being good or bad.Edinburgh

    Sentiment
    • Negative
    Content
    • Communication Issues
    Jan 31, 2024
  • paid 8.50 for express delivery didn't…

    paid 8.50 for express delivery didn't recieve the order at all they sent by 3rd party apparently now refused a refund or replacement how can you Rob people so openly I have 2 young children at home !!!

    Sentiment
    • Negative
    Content
    • Refund Process
    Jan 30, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-83 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel and PDF attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
27 users purchased a report in the last 24 hours.
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Trustpilot Reviews 68
  2. Trustpilot Reviews 71
  3. Trustpilot Reviews 101
Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Groceries Asda  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Specialists, Supply Chain Analysts, E-Commerce Strategists, Market Researchers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.