Asda Online Grocery Service: Issues with Deliveries, Substitutions, and Customer Service
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Asda Online Grocery Service: Issues with Deliveries, Substitutions, and Customer Service

Unlock Insights: Asda Grocery Service Customer Feedback Report

Asda online grocery service faces multiple complaints related to late deliveries, poor substitutions, unavailability of items, and lack of customer service responsiveness. Customers express frustration over order cancellations, rude behavior from drivers, and issues with refund processes. The lack of quality control, stock management, and communication are highlighted as major concerns affecting user experience.

Source: Trustpilot Reviews of Groceries Asda 

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Customer Feedback Analysis of Groceries Asda 

In-depth analysis of Asda's online grocery service challenges including delivery, substitutions, and customer service.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • SHOCKING SERVICE AND BECAUSE THEY ARE SO BIG THEY CAN GET AWAY WITH IT

    SENT YOGURT DRINKS THAT WERE 4 DAYS OUT OF DATE AND REFUSED THE REFUND?????? PRETTY SURE THAT IS BLATANT THEFT

    Sentiment
    • Negative
    Content
    • Product Quality
    Apr 23, 2024
  • Absolute JOKE!!

    Absolute JOKE!!! The SAME order was not delivered twice in a row without any calls or messages from Asda. Apparently the driver couldn’t find my address and was not bothered to ring me. PATHETIC!! Avoid them at all costs. Sainsbury and Tesco are much better.

    Sentiment
    • Negative
    Content
    • Delivery Service
    Apr 16, 2024
  • Impossible to find fault - thank you!

    Friendly, helpful and efficient driver - super communication! It's tricky to park around here, especially in the holiday season and the delivery guy was unflappable and a pleasure to work with. Thank you from a happy Whitby customer!

    Sentiment
    • Positive
    Content
    • Delivery Service
    Apr 01, 2024
  • arrived 30 minutes latehad to leave…

    arrived 30 minutes latehad to leave before it arrived driver called and was rude ended up having it cancelled and going myself

    Sentiment
    • Negative
    Content
    • Delivery Service
    Feb 19, 2024
  • Frustrating

    When you order express they have no way of contacting the drivers or giving updates. On many occasions the order does not turn up or is late. Customers services are no help.Non express delivery is a hit or a miss to being good or bad.Edinburgh

    Sentiment
    • Negative
    Content
    • Communication Issues
    Jan 31, 2024
  • paid 8.50 for express delivery didn't…

    paid 8.50 for express delivery didn't recieve the order at all they sent by 3rd party apparently now refused a refund or replacement how can you Rob people so openly I have 2 young children at home !!!

    Sentiment
    • Negative
    Content
    • Refund Process
    Jan 30, 2024
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Sentiment Analysis (limited preview)
-83 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Groceries Asda  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Specialists, Supply Chain Analysts, E-Commerce Strategists, Market Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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