Mixed Reviews: Delayed Deliveries, Incorrect Orders, and Poor Communication at The Pet Express
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Mixed Reviews: Delayed Deliveries, Incorrect Orders, and Poor Communication at The Pet Express

Uncover Real Customer Insights on The Pet Express

The Pet Express has received mixed reviews from customers. Complaints mainly focus on delayed deliveries, incorrect orders, poor customer service, and issues with product quality. Customers have expressed frustration over communication challenges, refund delays, and unresponsive support. While some have praised competitive prices and order accuracy, others warn against using the company due to unreliable shipping timelines and unresolved order problems.

Source: Trustpilot Reviews of The Pet Express 

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Customer Feedback Analysis of The Pet Express 

In-depth analysis of The Pet Express customer feedback covering delivery, service, and product quality issues.

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Custom Date - Dec 25, 2024
Popular Phrases (limited preview)
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  • Wow - fantastic service

    Wow. Never used this company before. Needed an outdoor cat house. It arrived within 24 hours. Free delivery. Fantastic service. Will be using again in the future.

    Sentiment
    • Positive
    Content
    • Delivery Service
    Apr 13, 2024
  • Shambolic ,goods were in stock when I…

    Shambolic ,goods were in stock when I ordered ,three weeks later I got a refund ,because I still hadn’t recived them .Never again

    Sentiment
    • Negative
    Content
    • Stock Availability
    Nov 05, 2023
  • Dont use!!!!

    Wish l had read the reviews before l ordered.thank god it was a small order5 days and still waiting. still waiting for royal mail to recieve package.will not use again

    Sentiment
    • Negative
    Content
    • Delivery Service
    Sep 01, 2023
  • Stop with the caged birds

    Disgusting...really??? in the effing 21st century we still don't understand the selling of caged parrots and birds is OK??

    Sentiment
    • Negative
    Content
    • Product Quality
    Aug 27, 2023
  • Avoid at all cost

    Avoid at all cost! They don't send goods and lie about stock. Nobody answers the phone! The worst company ever! Never again

    Sentiment
    • Negative
    Content
    • Delivery Service
    Aug 25, 2023
  • Ordered on the 16th

    Ordered on the 16th. Received tracking number yesterday which is not reflecting on delivery website. Can't get through using phone, live chat or email. Seems like a scam.

    Sentiment
    • Negative
    Content
    • Delivery Service
    Jul 24, 2023
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Sentiment Analysis (limited preview)
-73 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Pet Express  based on online reviews collected from Trustpilot. The analysis helps eCommerce Managers, Customer Service Analysts, Supply Chain Specialists, Retail Managers, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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