Armani Online Store Reviews Summary
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Armani Online Store Reviews Summary

Mixed reviews for Armani's online store, with complaints about delayed deliveries, poor customer service, and issues with refunds. However, some customers had positive experiences, receiving orders quickly and enjoying discounts and free samples.

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  • Brand Managers

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Very bad service

    Very bad service, ordered a perfume last week, they promised to deliver in 3,4 working days, till now, no news. Couldn't contact customer service.

    Sentiment
    • Negative
    Content
    • Delivery Experience
    Feb 13, 2024
  • Trash team

    Well, item didn't arrive. I got an automatic refund with no communication as to why it was refunded. Their mod team didn't let me post this on their website.

    Sentiment
    • Negative
    Content
    • Refund Process
    Dec 24, 2023
  • Perfect Service

    Ordered a fragrance since it was on a good sale. Delivered very quickly & came incredibly well packaged in a Giorgio Armani box.

    Sentiment
    • Positive
    Content
    • Delivery Experience
    Jan 19, 2023
  • Heed the reviews

    Don’t shop here - awful service. Parcel never showed up, no tracking info sent. Customer service is a nightmare…basically completely unresponsive.

    Sentiment
    • Negative
    Content
    • Customer Service
    Dec 19, 2022
  • Charged £6.95 shipping a week after…

    Charged ÂŁ6.95 shipping a week after products have been dispatched in a free shipping order!

    Sentiment
    • Negative
    Content
    • Shipping
    Apr 14, 2022
  • AVOID.

    AVOID.Terrible/non-existent customer service.My order has not arrived and they have not given a refund either. I am still chasing and chasing.They need to be reported.

    Sentiment
    • Negative
    Content
    • Customer Service
    Apr 01, 2022
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Sentiment Analysis (of 30 reviews)
-47 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Armani  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Experience Analysts, Marketing Strategists, E-commerce Specialists, Brand Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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