Mixed Reviews for Icon Amsterdam: Quality Products but Sizing Issues and Poor Customer Service
Uncover Real Customer Feedback on Icon Amsterdam
Mixed reviews for Icon Amsterdam, with some customers praising the quality of the products and fast delivery, while others complain about sizing issues, poor customer service, and slow shipping. Some customers also mention difficulties in returning items and being denied cash-back. Overall, the general sentiment is divided.
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Broek besteld, past niet, zou enkel recht op tegoedbon hebben..
Broek besteld (Callum Jeans) welke niet past naar behoren. Achter bij knieholte zat de broek te los, dat kan gebeuren, geen probleem.. Echter krijg ik na retourzending een mail dat ik geen recht heb op cash-back omdat ik het tijdens een sale gekocht zou hebben. Dat laatste is pertinent niet waar, sterker nog, dit model is pas net te koop. Daarnaast is ICON bij wet verplicht om geld retour te geven, daar het een aankoop via internet is. Via de financiele afdeling heb ik mijn geld terug gestort g...
Sentiment
Negative
Content
Return Process
Nov 20, 2023
Ich bin sehr unzufriedern
Ich bin sehr unzufriedern, kein Kundenservice den man telefonisch erreichen kann.Zudem dann die Erfahrung.der erste Umtausch war nur gegen Gutschein. Der Zweite Umtausch ist nach 14 Tagen immer noch nicht eingetroffen. Sehr lange und schlechte Bearbeitung der Retoure.Kaufe da nichts mehr, passform ist nur für superschlanke :-(
Sentiment
Negative
Content
Return Process
Nov 20, 2023
Nice clothes, look premium. BUT, 1 size length :(
My order came fast. The clothes look nice and feel great.Remarks:- The voco trousers' snit is not really steady. - There is just 1 length optional, If you are 10centimers shorter than the model on the website, all trousers are less stretchy when wearing. Mind this before ordering.
Sentiment
None
Content
Product Quality
Nov 20, 2023
Bonjour
Bonjour, je viens de recevoir l’échange de taille de ma deuxième commande. Malheureusement ça ne va pas, je pense que cela viens de la cope et de la ceinture qui devrait être plus élastique. La ceinture va mais le reste est trop grand ma taille est M et si la ceinture des pantalons étaient plus élastique ca fonctionnerait. Par ailleurs les couleurs ne me conviennent pas. Je vais donc à regrets vous retourner ces deux articles en vous demandant le remboursement à réception.
Sentiment
Negative
Content
Sizing
Nov 20, 2023
Great Service and Product
My third time to order and as previous, consistent great fast service, and quality products that fit like they were tailored for me. Thanks ICON 👍
Sentiment
Positive
Content
Customer Service
Nov 19, 2023
Ik geef het een 2 ik heb een week geleden besteld en betaald maar door vertragingen niks ontvangen
Ik geef het een 2 sterren omdat ik erg baal over hoe ze ten werk gaan met mijn als klant ik heb voor meer als.100euro aan kleding besteld waardoor ik de huis nummer ben vergeten naar een dag kreeg ik een antwoord dat er geen huis nummer is ingevuld met dat ik het adres en opnieuw met het nummer naar ze kan sturen gingen ze het voor me opnieuw in het systeem zetten ik krijg daarna me Track and Trace met de bestelling dat het niet kon verzonden kon worden omdat het nummer niet is aangegeven ik wo...
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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