Mixed Reviews for Wilko's Online Shopping Experience
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Mixed Reviews for Wilko's Online Shopping Experience

Explore Wilko's Customer Feedback Analysis

Wilko online shopping experience receives mixed reviews, with positives on product quality and delivery speed, but negatives on customer service and damaged goods. Customers appreciate the availability of cat treats online, but face issues with order splitting and late deliveries.

Source: Trustpilot Reviews of Wilko 

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Customer Feedback Analysis of Wilko 

Discover insights from Wilko's mixed customer feedback on online shopping, covering service to product quality.

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Custom Date - Mar 04, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Dispatch and delivery were very quick

    Dispatch and delivery were very quick. Excellent service.

    Sentiment
    • Positive
    Content
    • Delivery Service
    Apr 11, 2024
  • Easy to order Fast delivery

    Easy to order Fast delivery. Good communication.

    Sentiment
    • Positive
    Content
    • Online Shopping Experience
    Apr 11, 2024
  • The company kept in touch through email…

    The company kept in touch through email til the item was delived

    Sentiment
    • Positive
    Content
    • Communication
    Apr 10, 2024
  • Ease of ordering

    Ease of ordering, speed of deliveries, communication

    Sentiment
    • Positive
    Content
    • Online Shopping Experience
    Apr 10, 2024
  • Great products

    Delivered on time, competitively priced. Great products

    Sentiment
    • Positive
    Content
    • Delivery Service
    Apr 10, 2024
  • The Quality of the goods I bought and…

    The Quality of the goods I bought and the speed I received them.

    Sentiment
    • Positive
    Content
    • Product Quality
    Apr 10, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
57 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Wilko  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, E-commerce Specialists, Customer Service Trainers, Product Managers, Market Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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