ADP Review Summary: Criticism on Customer Service, Tax Filings, and Usability
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ADP Review Summary: Criticism on Customer Service, Tax Filings, and Usability

ADP faces severe criticism across multiple reviews for issues with customer service, tax filings, payroll errors, and website usability. Clients report frustration with unresolved problems, lack of responsiveness, high fees, and difficulties accessing essential documents like pay slips and tax information. The company's services are described as unreliable, user-unfriendly, and lacking proper support, leading to financial repercussions for businesses and individuals.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Will DRAIN YOUR BANK

    THIS company will FEE you to DEATH. Please STAY AWAY. They kill the small business man in fees. Some many other companies out there, PLEASE DO NOT USE ADP

    Sentiment
    • Negative
    Content
    • Billing and Fee Complaints
    Mar 09, 2024
  • Poor Customer Service

    Here is a company called "ADP" provide their contact numbers are "not a working numbers" lol!

    Sentiment
    • Negative
    Content
    • Technical Difficulties with Website/App
    Mar 06, 2024
  • Painful all around

    Painful all around. So many problems that take too long to fix. Unable to access documents half the time.

    Sentiment
    • Negative
    Content
    • Technical Difficulties with Website/App
    Mar 03, 2024
  • Useless none of their updates seem to…

    Useless none of their updates seem to operate well and when you need help even the automated help is dysfunctional - a farce !

    Sentiment
    • Negative
    Content
    • Technical Difficulties with Website/App
    Feb 28, 2024
  • rubbish service

    rubbish service I have reset my password multiple times but still can't log in.Don't know what to do now....

    Sentiment
    • Negative
    Content
    • Account Access Problems
    Feb 14, 2024
  • La peor aplicación de nómina

    La peor aplicaci贸n de n贸minaPoco amigable lenta. Men煤 de la edad de piedra y las actualizacionesPor dar ejemplo Ver la n贸mina a a los 10 d铆as de pagadaDebe ser muy barata

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Feb 04, 2024
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Sentiment Analysis (of 30 reviews)
-80 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ADP  based on online reviews collected from Trustpilot. The analysis helps HR Managers, Payroll Specialists, Business Owners, Financial Analysts, Customer Service Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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