Gusto Customer Service Criticisms: Slow, Unresponsive, and Inaccurate
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Gusto Customer Service Report: Insights and Criticisms

Gusto Customer Service Criticisms: Slow, Unresponsive, and Inaccurate

Gusto's customer service receives consistent criticism for being slow, unresponsive, and providing inaccurate information. Many users faced issues with payroll processing, tax handling, and overall support. The company's rapid growth seemed to have strained their service quality, leading to frustration among customers. Complaints include delayed responses, mixed-up account information, and difficulty in resolving errors. Users also expressed dissatisfaction with Gusto's billing practices and lack of transparency, highlighting concerns about privacy and data security.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Gusto has THE WORST customer service…

    Gusto has THE WORST customer service I’ve experienced in a while. It takes forever to get in touch with someone and even after my account was suspended, I keep getting charged. There are way better systems out there than this one.

    Sentiment
    • Negative
    Content
    • Billing and Payment Issues
    Mar 02, 2024
  • I'm obsessed with Gusto

    I'm obsessed with Gusto! I love how it makes checking my paychecks so easy & fun. It allows me to divide up where I put my paycheck & set saving goals all while having cute animations and branding throughout

    Sentiment
    • Positive
    Content
    • Financial Management Tools
    Feb 28, 2024
  • Easy to use with everything you need.

    Gusto wallet is a simple platform that makes money management easy. I can see everything I need about my check, create saving goals, and get a debit card if I want.

    Sentiment
    • Positive
    Content
    • Financial Management Tools
    Feb 28, 2024
  • They mixed up our EIN

    They mixed up our EIN - and no one is willing or able to help us with it. Had to pay large accounting fees to clean up the mess. They cycle you through customer service people over and over and no one can help.

    Sentiment
    • Negative
    Content
    • Account Management
    Feb 05, 2024
  • Fancy Shmancy!

    It's a safe way to keep up with employment paperwork, savings goals, spending habits and tax information. What's not to love?

    Sentiment
    • Positive
    Content
    • Financial Management Tools
    Jan 24, 2024
  • Terrible customer service

    Terrible customer service. Their chat feature always responds with no one is available, email or call. Email doesn't get answered and Their hold time today is well over an hour. Worst experience ever with a vendor!

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jan 23, 2024
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Sentiment Analysis (of 30 reviews)
-70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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