Negative reviews of Paychex highlight issues with payroll processing, customer service, billing errors, lack of responsiveness, and unhelpful representatives. Complaints include problems with taxes, hidden fees, inadequate communication, data deletion, and difficulties in closing accounts. Customers express frustration with inaccurate W-2 forms, delays in resolving issues, and overall dissatisfaction with Paychex's services.
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I worked for them a HUGE translation project and they NEVER payed me nothing!!!!!!! NEVER TRUST THEM
Sentiment
Negative
Content
None
Mar 11, 2024
I ran into a problem with Paychex not…
I ran into a problem with Paychex not filing a tax assessment, they still have not fixed it after a month. It's impossible to get someone to take this matter seriously, even though their mistakes have cost me thousands in penalties and interest.
Sentiment
Negative
Content
None
Mar 05, 2024
The worst company
The worst company. They deletes your data when your employer goes out of business, this makes it impossible to get your data. This also means you'll need to file a paper tax form which takes much longer to process. Impossible to get someone on the phone.
Sentiment
Negative
Content
None
Feb 28, 2024
The worst company to work with
The worst company to work with. Hold times 20+ minutes. All over seas chat. Spent 5 hours just trying to get a 401k moved. Website isn't working. A complete let down.
Sentiment
Negative
Content
None
Feb 16, 2024
Missing more than one year of my HSA…
Missing more than one year of my HSA contributions. They just vanished. Going on week 2 without a call back or any resolution.
Sentiment
Negative
Content
None
Feb 02, 2024
If I could leave less then 1 star I…
If I could leave less then 1 star I would absolutely the worse company I've ever had dealings with they make it almost impossible to do anything 100% would not recommend using
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
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