Negative reviews of Paychex highlight issues with payroll processing, customer service, billing errors, lack of responsiveness, and unhelpful representatives. Complaints include problems with taxes, hidden fees, inadequate communication, data deletion, and difficulties in closing accounts. Customers express frustration with inaccurate W-2 forms, delays in resolving issues, and overall dissatisfaction with Paychex's services.
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I worked for them a HUGE translation project and they NEVER payed me nothing!!!!!!! NEVER TRUST THEM
I ran into a problem with Paychex not filing a tax assessment, they still have not fixed it after a month. It's impossible to get someone to take this matter seriously, even though their mistakes have cost me thousands in penalties and interest.
The worst company. They deletes your data when your employer goes out of business, this makes it impossible to get your data. This also means you'll need to file a paper tax form which takes much longer to process. Impossible to get someone on the phone.
The worst company to work with. Hold times 20+ minutes. All over seas chat. Spent 5 hours just trying to get a 401k moved. Website isn't working. A complete let down.
Missing more than one year of my HSA contributions. They just vanished. Going on week 2 without a call back or any resolution.
If I could leave less then 1 star I would absolutely the worse company I've ever had dealings with they make it almost impossible to do anything 100% would not recommend using
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