Paychex Negative Reviews Overview
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Paychex Negative Reviews Overview

Dive Into Paychex's Customer Feedback Challenges

Negative reviews of Paychex highlight issues with payroll processing, customer service, billing errors, lack of responsiveness, and unhelpful representatives. Complaints include problems with taxes, hidden fees, inadequate communication, data deletion, and difficulties in closing accounts. Customers express frustration with inaccurate W-2 forms, delays in resolving issues, and overall dissatisfaction with Paychex's services.

Source: Trustpilot Reviews of Paychex 

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Customer Feedback Analysis of Paychex 

Uncover the pitfalls in Paychex services with our in-depth analysis of negative customer feedback.

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Custom Date - Apr 28, 2025
Popular Phrases (limited preview)
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Featured Content
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  • I worked for them a HUGE translation…

    I worked for them a HUGE translation project and they NEVER payed me nothing!!!!!!! NEVER TRUST THEM

    Sentiment
    • Negative
    Content
    • None
    Mar 11, 2024
  • I ran into a problem with Paychex not…

    I ran into a problem with Paychex not filing a tax assessment, they still have not fixed it after a month. It's impossible to get someone to take this matter seriously, even though their mistakes have cost me thousands in penalties and interest.

    Sentiment
    • Negative
    Content
    • None
    Mar 05, 2024
  • The worst company

    The worst company. They deletes your data when your employer goes out of business, this makes it impossible to get your data. This also means you'll need to file a paper tax form which takes much longer to process. Impossible to get someone on the phone.

    Sentiment
    • Negative
    Content
    • None
    Feb 28, 2024
  • The worst company to work with

    The worst company to work with. Hold times 20+ minutes. All over seas chat. Spent 5 hours just trying to get a 401k moved. Website isn't working. A complete let down.

    Sentiment
    • Negative
    Content
    • None
    Feb 16, 2024
  • Missing more than one year of my HSA…

    Missing more than one year of my HSA contributions. They just vanished. Going on week 2 without a call back or any resolution.

    Sentiment
    • Negative
    Content
    • None
    Feb 02, 2024
  • If I could leave less then 1 star I…

    If I could leave less then 1 star I would absolutely the worse company I've ever had dealings with they make it almost impossible to do anything 100% would not recommend using

    Sentiment
    • Negative
    Content
    • None
    Jan 31, 2024
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Sentiment Analysis (limited preview)
-100 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Paychex  based on online reviews collected from Trustpilot. The analysis helps Business Owners, HR Managers, Payroll Specialists, Financial Analysts, Customer Service Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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