Mixed Reviews Highlighting Delivery Speed, Packing Issues, and Service Challenges
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Mixed Reviews Highlighting Delivery Speed, Packing Issues, and Service Challenges

Porter - Online Delivery App receives mixed reviews from customers. While some praise the service for its speed and excellence, others complain about late deliveries, irresponsible packing, and poor customer service. Issues like excessive charges without explanation and dissatisfaction with fare rates also arise. Customers highlight the need for better communication, fair pricing, and quality control. Overall, the app faces challenges in maintaining consistent service quality and addressing customer concerns effectively.

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Custom Date - Oct 14, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Worst courier service I have ever experienced. No customer care response. My parcel has reached the destination from last 2 days but I didn't get the delivery yet. Only recorded message can be heard when try to call customer care. Don't order from porter rather directly connect with courier company, they are just agent.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jul 04, 2024

  • Irresponsible and scammers. My mom used their services yesterday to pack and move stuff to Naigaon East from Andheri West. But they packed the goods in such a pathetic manner, that my Mum had some serious cleaning to do when the stuff arrived. Liquid stuff such as sauces, pickle bottle were just thrown into boxes upside down which just ruined everything. Some small part of cupboard is still missing. And on top of this, they charged 4000/- extra without any explanation for it. Beware.

    Sentiment
    • Negative
    Content
    • Packaging and Handling Quality
    Jul 04, 2024

  • great service by porter, supportive driver. thank you porter

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jul 04, 2024

  • Driver's extra time is chargeable and if driver delays the trip there is no panelty. Worst services. Even customer care executive just tells her story without listening customer. Same thing happened today at the starting time freight is less and at the time of payment freight is High. Worst service again.

    Sentiment
    • Negative
    Content
    • Pricing and Charges Transparency
    Jul 04, 2024

  • Had the worst experience using porter to send documents. The document got picked up more than a week ago and it's still not delivered. The send some spam messages daily saying they attempted delivery, but no one has contacted from porter. Escalated issue with service team for 4 times now, still no response. At this point, I just want my docs returned to me...!!!!You guys should understand the seriousness of people using you service to send across documents.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jul 04, 2024

  • bahut hi achha app hai

    Sentiment
    • Positive
    Content
    • Service Quality and Reliability
    Jul 04, 2024
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Sentiment Analysis (of 30 reviews)
60 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Porter - Online Delivery App based on online reviews collected from Google Play. The analysis helps Business Analysts, Product Managers, Customer Service Directors, Operations Managers, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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