Mixed Reviews Highlighting Delivery Speed, Packing Issues, and Service Challenges
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Porter - Online Delivery App receives mixed reviews from customers. While some praise the service for its speed and excellence, others complain about late deliveries, irresponsiblepacking, and poor customer service. Issues like excessive charges without explanation and dissatisfaction with fare rates also arise. Customers highlight the need for better communication, fair pricing, and quality control. Overall, the app faces challenges in maintaining consistent service quality and addressing customer concerns effectively.
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Worst courier service I have ever experienced. No customer care response. My parcel has reached the destination from last 2 days but I didn't get the delivery yet. Only recorded message can be heard when try to call customer care. Don't order from porter rather directly connect with courier company, they are just agent.
Sentiment
Negative
Content
Customer Service Experience
Jul 04, 2024
Irresponsible and scammers. My mom used their services yesterday to pack and move stuff to Naigaon East from Andheri West. But they packed the goods in such a pathetic manner, that my Mum had some serious cleaning to do when the stuff arrived. Liquid stuff such as sauces, pickle bottle were just thrown into boxes upside down which just ruined everything. Some small part of cupboard is still missing. And on top of this, they charged 4000/- extra without any explanation for it. Beware.
Sentiment
Negative
Content
Packaging and Handling Quality
Jul 04, 2024
great service by porter, supportive driver. thank you porter
Sentiment
Positive
Content
Customer Service Experience
Jul 04, 2024
Driver's extra time is chargeable and if driver delays the trip there is no panelty. Worst services. Even customer care executive just tells her story without listening customer. Same thing happened today at the starting time freight is less and at the time of payment freight is High. Worst service again.
Sentiment
Negative
Content
Pricing and Charges Transparency
Jul 04, 2024
Had the worst experience using porter to send documents. The document got picked up more than a week ago and it's still not delivered. The send some spam messages daily saying they attempted delivery, but no one has contacted from porter. Escalated issue with service team for 4 times now, still no response. At this point, I just want my docs returned to me...!!!!You guys should understand the seriousness of people using you service to send across documents.
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This page displays purchase options and a preview of the customer feedback analysis report for Porter - Online Delivery App based on online reviews collected from Google Play. The analysis helps Business Analysts, Product Managers, Customer Service Directors, Operations Managers, Marketing Professionals to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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