Mixed Feedback: Speedy Service vs. Delivery Delays & Technical Problems
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Mixed Feedback: Speedy Service vs. Delivery Delays & Technical Problems

Mixed customer feedback for DHL Express Mobile app, with praise for speed and service quality alongside criticism for delivery delays, technical issues, and poor management in certain regions. Users appreciate detailed tracking and efficient service but express frustration over registration problems, outdated interface, and inconsistent delivery experiences. While some commend the app for superior courier services compared to competitors, others highlight significant room for improvement in app functionality, customer support, and delivery reliability. Overall, opinions vary from excellent to extremely dissatisfied, indicating a need for DHL to address issues such as app compatibility, management practices, and service consistency.

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • shipping rates for private customers x10 from post prices

    Sentiment
    • Negative
    Content
    • Shipping Rates
    Jul 03, 2024

  • DHL, dependable as a Superbowl quarterback. on time and on target. 👍🏽

    Sentiment
    • Positive
    Content
    • Service Quality
    Jun 26, 2024

  • Most world wide speed, customer care,lovely work.

    Sentiment
    • Positive
    Content
    • Service Quality
    Jun 20, 2024

  • parcel noy arrived in time alot given

    Sentiment
    • Negative
    Content
    • Delivery Experience
    Jun 19, 2024

  • I love DHL seamless delivery courier service

    Sentiment
    • Positive
    Content
    • Delivery Experience
    Jun 18, 2024

  • Need alot of work on everything. This app is stuck 2018.

    Sentiment
    • Negative
    Content
    • App Functionality
    Jun 13, 2024
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Sentiment Analysis (of 30 reviews)
-6 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for DHL Express Mobile based on online reviews collected from Google Play. The analysis helps Marketing Managers, Product Managers, Customer Experience Officers, Logistics Coordinators, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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