Customer Dissatisfaction & Claim Challenges with AXA Travel Insurance UK
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Customer Dissatisfaction & Claim Challenges with AXA Travel Insurance UK

Many customers of AXA Travel Insurance UK expressed dissatisfaction with delayed payments, claim rejections, lack of communication, and poor customer service. Issues included disputes over medical claims, difficulties in reaching customer support, and long processing times. Complaints ranged from denied claims for medical emergencies to challenges in obtaining refunds for cancelled trips. Overall, customers highlighted a lack of empathy, unhelpful responses, and frustrations with the claims process.

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Custom Date - May 18, 2024
Featured Content
  • will be suing this company for my £3k…

    will be suing this company for my £3k loss they are not getting away with bs anymore! the scammers still no update on them

    Sentiment
    • Negative
    Content
    • Payment Delay Issues
    Apr 07, 2024
  • They are scammers

    They are scammers! I’m still owed money from them, have waited 3 months, their outsourced call centre is a waste of time and their copy and paste email replies are worthless.

    Sentiment
    • Negative
    Content
    • Payment Delay Issues
    Mar 29, 2024
  • After reading my review here

    After reading my review here, AXA contacted me on March 6th after which they disappeared again. From bad to worse.

    Sentiment
    • Negative
    Content
    • Communication Challenges
    Mar 26, 2024
  • Don’t bother taking out travel…

    Don’t bother taking out travel insurance with these con artists, they won’t pay out and their websites are constantly having tech issues which shows how cheaply run the whole operation is.

    Sentiment
    • Negative
    Content
    • Claim Rejection Frustrations
    Mar 14, 2024
  • Say No to this scam Terrible service just like a scam I was…

    Terrible service just like a scam I was getting sickness at the last day of cover date. Then they started to argue I am only entitled for last day compensation. I ever seen such a scam company in my life time.

    Sentiment
    • Negative
    Content
    • Claim Rejection Frustrations
    Mar 13, 2024
  • My wife and I got covid 2 days before…

    My wife and I got covid 2 days before or bucket list vacation our money was refund in less than 3 weeks. We did lose are airport parking and up grade on airplane seats but that is on me .

    Sentiment
    • Positive
    Content
    • Claims Process Experience
    Mar 09, 2024
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Sentiment Analysis (of 30 reviews)
-76 Net Promoter
Score
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for AXA Travel Insurance UK  based on online reviews collected from Trustpilot. The analysis helps Insurance Industry Analysts, Customer Experience Managers, Travel Insurance Executives, Risk Management Professionals, Consumer Advocacy Researchers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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