Trip Mate Customer Reviews Analysis
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Trip Mate Review Analysis: Navigate Customer Insights

Trip Mate Customer Reviews Analysis

Trip Mate's online reviews showcase a mixed customer experience. While some clients find the claim process simple and efficient, others express frustration over delayed reimbursements, check issuance problems, and denied claims. Positive feedback highlights quick refunds, helpful representatives, and clear claim forms. However, negative reviews mention difficulties in communication, denied reimbursements, and dissatisfaction with the refund process.

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  • Travel Insurance Executives
  • Customer Experience Managers
  • Market Research Analysts
  • Product Development Managers
  • Risk Management Professionals

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Custom Date - Sep 07, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • My wife had an unexpected medical…

    My wife had an unexpected medical diagnosis which made us have to cancel our trip. The paper work was fairly easy to complete. Once submitted, the refund was timely processed.

    Sentiment
    • Positive
    Content
    • Trip Cancellation Reasons
    Mar 28, 2024
  • Very satisfied!

    Very satisfied!! I filled out the claim online, sent the necessary documents. Promptly received a refund. Will use them again.

    Sentiment
    • Positive
    Content
    • Claim Process Experience
    Mar 27, 2024
  • Refunded

    Once I figured out the proper way to fill out the claim it was quick and easy. I would use them again. It did take a while at first because their web site was not working properly but once that was resolved I was able to communicate with them easily.

    Sentiment
    • Positive
    Content
    • Claim Process Experience
    Mar 27, 2024
  • My claim was handled promptly and…

    My claim was handled promptly and accurately. After filing online and sending necessary documents, I didn't have to do anything else. Very satisfied! I will definitely use them anytime I travel.

    Sentiment
    • Positive
    Content
    • Claim Process Experience
    Mar 22, 2024
  • Trip mate is a scam don’t purchase…

    Trip mate paid my airplane tickets I had to cancel do to hospitalization. I have kidney disease so I had to start dialysis early . Trip mate paid me everything I waisted on my tickets . It took about 4 weeks to get my check in the mail .

    Sentiment
    • Positive
    Content
    • Refund Speed and Accuracy
    Mar 18, 2024
  • Good experience

    Clear, concise claim forms. Timely responses. Helpful representatives and website.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Mar 01, 2024
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Sentiment Analysis (of 30 reviews)
22 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Trip Mate  based on online reviews collected from Trustpilot. The analysis helps Travel Insurance Executives, Customer Experience Managers, Market Research Analysts, Product Development Managers, Risk Management Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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