Branch Insurance: Mixed Customer Reviews Highlight Helpful Agents and Frustrations with Premium Increases
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Exclusive Branch Insurance Customer Feedback Report

Branch Insurance: Mixed Customer Reviews Highlight Helpful Agents and Frustrations with Premium Increases

Branch Insurance receives mixed reviews with customers praising helpful agents like Vanna, Araceli, and Kelly, while others express frustration over premium increases and refund delays. Positive feedback highlights quick responses, clear explanations, and smooth claim processes. Names like James, Devin, Suzzie, and Samantha stand out for providing excellent customer service.

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  • Customer Experience Managers
  • Insurance Product Managers
  • Insurance Marketing Professionals
  • Risk Management Consultants

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Custom Date - Sep 07, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Devon worked with me to bring my rate…

    Devon worked with me to bring my rate down....which I was struggling to get reasonably priced insurance.

    Sentiment
    • Positive
    Content
    • Premium Pricing
    Apr 24, 2024
  • Denied roofing claim with extensive…

    Denied roofing claim with extensive hail damage documented by multiple contractors.

    Sentiment
    • Negative
    Content
    • Claims Process Experience
    Mar 28, 2024
  • Suzie Gillam ⭐️⭐️⭐️⭐️⭐️

    Suzie Gillam and branch have exceeded our expectations!! Thank you!!!

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Mar 22, 2024
  • Friendly

    Friendly, spoke clear English, took time to find best price, sent over declaration to change insurance.

    Sentiment
    • Positive
    Content
    • Agent Assistance Appreciation
    Mar 19, 2024
  • The agent was very helpful and patient…

    The agent was very helpful and patient in helping me to understand and explore various options

    Sentiment
    • Positive
    Content
    • Agent Assistance Appreciation
    Jan 05, 2024
  • Premium from $2,700 to $8,600.

    Home insurance for the same address and the same home in 2022 - $2,700, 2023 - $3,400, renewal for 2024 - $8,600. The website doesn't have the ability for policy cancellation or to cancel auto-renewal. Maybe someone likes such a service? I don't.

    Sentiment
    • Negative
    Content
    • Policy Renewal Concerns
    Jan 01, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
53 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Branch Insurance  based on online reviews collected from Trustpilot. The analysis helps Insurance Industry Analysts, Customer Experience Managers, Insurance Product Managers, Insurance Marketing Professionals, Risk Management Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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