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Uber Eats Frustrates Customers with Unprofessionalism and Additional Fees

Uber Eats Frustrates Customers with Unprofessionalism and Additional Fees

30 reviews between May 24, 2023 and May 25, 2023.

Uber Eats users have reported various issues such as incorrect orders, unresponsive customer service, and additional fees. Some drivers have been accused of being unprofessional and unreliable. Notification spamming has also been a concern. Though the app interface is excellent, customers have been frustrated by a lack of customization options for their orders. A few users have also noted problems with Apple Pay. Overall, customers have expressed disappointment and frustration with the app and its service.

‎Uber Eats: Food Delivery
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30 reviews between May 24, 2023 and May 25, 2023.

May 24, 2023 - May 25, 2023

Popular Phrases

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Featured Content

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  • BEWARE !!!!!!!!!!!

    Lost almost 300$ in orders that were not delivered . Always incorrect or stolen food. NEVER refunded for anything. Easier to sue at this point. Beware

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 25, 2023
  • Support refuses to help

    Garbage app, support refuses to assist when your order is incorrect. Deleting and switching to DoorDash

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 25, 2023
  • …

    They charged me for food I didn’t eat and then and I asked for a refund it asked my to pay again…… I deleted the so fast and this was the first and last time this will happen I’m just disappointed at them

    Sentiment
    • Negative
    Content
    • Pricing
    May 25, 2023
  • I’m happy

    UI/UX well done. Advances/Progressions are orderly, UI/UX clearly black and white for these.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 25, 2023
  • Quit prompting me to update my address

    Why do I keep getting this notification? No drivers seem to have any difficulty finding my home, so why do you keep sending it?

    Sentiment
    • Positive
    Content
    • Others
    May 25, 2023
  • Spam Promotions

    Uber Eats relentlessly pushes spam notifications that can't be turned off within the app. And turning off notifications prevents messages from drivers. Huge L and should be considered a violation.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 25, 2023
  • Disappointment

    Every time I order I don’t receive my food until an hours later.. no joke! I time it every time. They use to be so good :(

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 25, 2023
  • Robbery!

    The amount and taxes that you had to pay for food is absolutely ridiculous and then of that money goes to the Uber delivery people.

    Sentiment
    • Negative
    Content
    • Pricing
    May 25, 2023
  • Drivers don’t speak English

    I’m not racist at all. But if your drivers can’t speak English you should have a built in translator on the app so people can get they order.

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 24, 2023
  • Need to add

    The app is fine, except that I would like to have a place where I can say something like double the tomatoes and hold the chicken and there’s no place like that in the app at all.

    Sentiment
    • None
    Content
    • Features and Usability
    May 24, 2023
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Sentiment Analysis

-60 Net Promoter
Score

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