Mixed Reviews: Tally's Sudden Changes Spark Customer Complaints
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Mixed Reviews: Tally's Sudden Changes Spark Customer Complaints

Tally Feedback Analysis: Unveiling Customer Insights

Tally, a credit card management service, received mixed reviews. Customers praised its initial help with credit card balances but complained about sudden changes, increased APRs, and ceased payments. Many felt misled and abandoned in financial distress. Some described it as a scam, with concerns about transparency and customer service. Despite some positive experiences, such as credit score improvements, the overall sentiment was negative due to broken promises and unexpected account cancellations.

Source: Trustpilot Reviews of Tally 

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Customer Feedback Analysis of Tally 

Explore Tally's customer feedback analysis. Gain insights on service impacts, financial outcomes, and user experiences.

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Custom Date - Dec 26, 2024
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  • Easy, Professional Experience

    The ease and explanation of how it works

    Sentiment
    • Positive
    Content
    • Cancellation of Payment Services
    Mar 09, 2024
  • Tally has been a great help with…

    Tally has been a great help with managing my credit card balance/debt. A great alternative to getting a consolidation loan.

    Sentiment
    • Positive
    Content
    • Usefulness for Managing Debt
    Nov 28, 2023
  • Once the process is set up

    Once the process is set up, I don’t have as much stress about monitoring and paying down the balances. Wish I had done this sooner!

    Sentiment
    • Positive
    Content
    • Usefulness for Managing Debt
    Nov 22, 2023
  • No approval, Credit Data doesnt matter

    I have a 680 Fico Score, no collections, no negatives on my credit report. I have 4 credit cards, 3 of them have low utilization (literally below $300). 1 card is maxed out. They keep denying me. This makes no sense. lmao

    Sentiment
    • Negative
    Content
    • Credit Score Improvement
    Oct 28, 2023
  • Where to start... STAY AWAY

    Where to start. They were great when I first started. I paid my monthly amount each month until they decided they could not longer offer the service of paying my cards to me. They are not willing to work with me on a payment plan and now expect me to pay their full monthly payment as if they were still paying my cards.... IN ADDITION TO PAYING MY OWN CARDS NOW! Customer service offered one payment plan amount and then never replied when I agreed. I asked again because I never heard back and they gave me a higher payment plan amount even though a prior email that I still have shows evidence that they would offer the lower amount. STAY AWAY! They can apparently leave you high and dry and not care that you now have double the bills to pay when you are already struggling!

    Sentiment
    • Negative
    Content
    • Negative Customer Experiences
    Oct 14, 2023
  • Tally paid off 3 of my credit cards…

    Tally paid off 3 of my credit cards helping to bring my total utilization down. This helped my credit score. Thanks Tally!

    Sentiment
    • Positive
    Content
    • Credit Score Improvement
    Oct 07, 2023
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Sentiment Analysis (limited preview)
-30 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Tally  based on online reviews collected from Trustpilot. The analysis helps Financial Analyst, Customer Service Manager, Product Manager, Marketing Professional, Fintech Consultant to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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