FIT Mastercard® Customer Reviews Analysis
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FIT Mastercard® Customer Reviews Analysis

FIT Mastercard® received mixed reviews from customers, with praise for customer service but criticism for activation issues, delays in card delivery, and high fees. Positive feedback highlighted helpful representatives, while negative comments focused on long wait times and lack of card activation. Some customers expressed frustration with ongoing card lock issues and unsatisfactory fee structures. Overall, the reviews indicate a need for improvement in areas such as communication, card delivery efficiency, and fee transparency.

Best for
  • Customer Service Manager
  • Product Manager
  • Financial Analyst
  • Marketing Strategist
  • Compliance Officer

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Custom Date - May 21, 2024
Featured Content
  • Your website sucks and so does your…

    Your website sucks and so does your phone system. I'm trying to update my telephone number and can't get to my account. Additionally you held up my payment for 7 days so you could charge me more interest.

    Sentiment
    • Negative
    Content
    • Payment Disputes and Refunds
    Mar 29, 2024
  • Awesome customer service and worked…

    Awesome customer service and worked with me to help me get my account back on track. Exceptional card company

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Mar 15, 2024
  • Brittany was very helpful and solved my…

    Brittany was very helpful and solved my issue quickly in a more than satisfactory manner!

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Mar 02, 2024
  • Very nice lady who helped me a very…

    Very nice lady who helped me a very easy experience thank you so much!

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Feb 19, 2024
  • I’ve opened a account a month ago and…

    I’ve opened a account a month ago and still haven’t received my card after paying the $89 fee

    Sentiment
    • Negative
    Content
    • Card Delivery Delay
    Feb 06, 2024
  • Very personable rep

    Very personable rep, very nice and understanding ! 10 stars

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Feb 05, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
30 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for FIT Mastercard®  based on online reviews collected from Trustpilot. The analysis helps Customer Service Manager, Product Manager, Financial Analyst, Marketing Strategist, Compliance Officer to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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