Surge Mastercard® Online Reviews Executive Summary
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Surge Mastercard® Online Reviews Executive Summary

Mixed reviews exist for Surge Mastercard® with customers praising some representatives' helpfulness and professionalism but others expressing frustration over payment issues, high fees, and customer service problems.

Best for
  • Customer Service Managers
  • Financial Analysts
  • Marketing Professionals
  • Product Managers
  • Compliance Officers

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Custom Date - May 23, 2024
Featured Content
  • Good customer service

    The customer service agent was great!!. She was calm, supportive and easy to speak with. She resolved all of my issues

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 16, 2024
  • Service online with the chat was fast…

    Service online with the chat was fast and resolved my inquiry quickly

    Sentiment
    • Positive
    Content
    • Technical Support Experience
    Apr 15, 2024
  • Easy and quick resolution

    Quick access to a live person and a quick resolution to my question

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 02, 2024
  • Krystal/Crystal

    Krystal/Crystal Was Nice and Cheerful As Well As Helpful Did Not Get Upset or Frustrated with Me Very Knowledgeable Thank You Great Customer Service

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Mar 25, 2024
  • James H

    James H. was polite professional and made paying my bill enjoyable

    Sentiment
    • Positive
    Content
    • Professionalism and Politeness
    Mar 23, 2024
  • I appreciate this credit card

    I asked a really quick question and the agent was very professional and prompt with my answer. I appreciate this credit card because I am up for a credit increase which will double my availability and help my credit score even more.

    Sentiment
    • Positive
    Content
    • Account Management and Payment Processing
    Mar 12, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
60 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Surge Mastercard®  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Financial Analysts, Marketing Professionals, Product Managers, Compliance Officers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

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