Genisys Credit Union: Mixed Customer Experiences Revealed
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Genisys Credit Union: Mixed Customer Experiences Revealed

Genisys Credit Union customers express a mix of positive and negative experiences. Positive feedback highlights friendly and helpful staff, personal service, and efficient operations. However, negative reviews mention issues with customer service, long wait times, difficulties with adding joint accounts, and unexpected charges. Some customers felt let down by the lack of communication and personalized assistance in certain situations, impacting their overall satisfaction with the credit union.

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Double billed and added a late fee

    I paid my ac loan bill on the 19th Sunday the due date ĂŽt didn't clear until 21 Tuesday they double billed me and charged a late fee which took my bank account negative balance

    Sentiment
    • Negative
    Content
    • Account Access and Convenience
    Feb 22, 2023
  • Latoya U

    Latoya U. Is a outstanding service manager who takes care of her customers as if she doing work for herself.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Jul 22, 2021
  • Not allowed to pay off loan

    I was able to open a loan without having to go to a location back in 2018. In 2021 I was told I had to drive hours to a location to close the loan. I could not do it remotely.

    Sentiment
    • Negative
    Content
    • Loan and Mortgage Experience
    Apr 19, 2021
  • This was my 1st time online and it was…

    This was my 1st time online and it was okay. Not the easiest to navigate but I was able to do the transfer I needed to do.

    Sentiment
    • Positive
    Content
    • Online Banking Experience
    Aug 12, 2019
  • I love Genisys

    I love Genisys, Always looking out for me, and personable people work there. I was with a big bank for over 20 years and there is no comparison for customer service.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Aug 12, 2019
  • Been with you guys since I was 18 and…

    Been with you guys since I was 18 and got my first card. Love all the people and the service. Have had multiple loans with you guys as well. Thank you so much. You rock!!

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Aug 05, 2019
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Sentiment Analysis (of 30 reviews)
-38 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Genisys Credit Union  based on online reviews collected from Trustpilot. The analysis helps Customer Service Manager, Financial Analyst, Marketing Director, Banking Consultant, Product Development Specialist to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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