Explore Genisys Credit Union Customer Feedback Insights
Genisys Credit Union customers express a mix of positive and negative experiences. Positive feedback highlights friendly and helpful staff, personal service, and efficient operations. However, negative reviews mention issues with customer service, long wait times, difficulties with adding joint accounts, and unexpected charges. Some customers felt let down by the lack of communication and personalized assistance in certain situations, impacting their overall satisfaction with the credit union.
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I paid my ac loan bill on the 19th Sunday the due date ît didn't clear until 21 Tuesday they double billed me and charged a late fee which took my bank account negative balance
Sentiment
Negative
Content
Account Access and Convenience
Feb 22, 2023
Latoya U
Latoya U. Is a outstanding service manager who takes care of her customers as if she doing work for herself.
Sentiment
Positive
Content
Customer Service Quality
Jul 22, 2021
Not allowed to pay off loan
I was able to open a loan without having to go to a location back in 2018. In 2021 I was told I had to drive hours to a location to close the loan. I could not do it remotely.
Sentiment
Negative
Content
Loan and Mortgage Experience
Apr 19, 2021
This was my 1st time online and it was…
This was my 1st time online and it was okay. Not the easiest to navigate but I was able to do the transfer I needed to do.
Sentiment
Positive
Content
Online Banking Experience
Aug 12, 2019
I love Genisys
I love Genisys, Always looking out for me, and personable people work there. I was with a big bank for over 20 years and there is no comparison for customer service.
Sentiment
Positive
Content
Customer Service Quality
Aug 12, 2019
Been with you guys since I was 18 and…
Been with you guys since I was 18 and got my first card. Love all the people and the service. Have had multiple loans with you guys as well. Thank you so much. You rock!!
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
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