Mixed Reviews for Low VA Rates: Praise for Communication, Criticism for Costs
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Mixed Reviews for Low VA Rates: Praise for Communication, Criticism for Costs

Low VA Rates receives mixed reviews, with some customers praising their upfront and communicative team, while others express dissatisfaction with communication issues and high costs. Positive feedback highlights quick responses, excellent customer service, and dedicated loan officers. However, negative reviews mention poor communication, high interest rates, and feeling like just another number. Some customers had positive experiences with specific loan officers, while others faced challenges with the refinancing process. Overall, there is a mix of satisfaction and disappointment among customers.

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Great lender for refinancing your home

    Would definitely use again, Brandon St. Clair and Marissa over exceeded the expectation and assisted with every question and concern with the information needed to complete the process.

    Sentiment
    • Positive
    Content
    • Communication and Customer Service
    Feb 14, 2023
  • My experience with Low VA Rates was outstanding with no pressure

    My experience with Low VA Rates was outstanding. Answered all my questions and informed me of every option available to me. Brandon and Rebecca was always available

    Sentiment
    • Positive
    Content
    • Quality of Service and Rates
    Jan 03, 2023
  • The service was amazing

    The service was amazing. They got my loan closed when I didn't think it could be done. I will use them again in the future. Thanks

    Sentiment
    • Positive
    Content
    • Efficiency in Closing Process
    Dec 29, 2022
  • Mari is very knowledgeable

    Mari is very knowledgeable, professional, and very dedicated to her work. It was a pleasure working with her. She guided me through the entire

    Sentiment
    • Positive
    Content
    • Professionalism and Knowledge
    Oct 05, 2022
  • They were with me through all of my refinancing.

    I had refinanced my house and there were several hoops that I had to jump through. Mari Dean was so helpful through the whole process. I am completely pleased with the experience.

    Sentiment
    • Positive
    Content
    • Quality of Service and Rates
    May 25, 2022
  • I was very impressed with my agent…

    I was very impressed with my agent because he informed me of every stop of the process. A person assisted with finding house insurance and car insurance that saved me money. I had a 5 star experiences.

    Sentiment
    • Positive
    Content
    • Communication and Customer Service
    Apr 27, 2022
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Sentiment Analysis (of 30 reviews)
67 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Low VA Rates  based on online reviews collected from Trustpilot. The analysis helps Mortgage Brokers, Financial Advisors, Real Estate Agents, Marketing Professionals, Customer Experience Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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