SoFi - Banking & Investing App Review Summary
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SoFi - Banking & Investing App Review Summary

Mixed reviews for SoFi's banking and investing app, with praise for features like free personal checks and interest on accounts, but criticism for slow customer service, app loading times, and limited functionalities like bill pay and Zelle integration.

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  • Financial Analyst
  • Product Manager
  • Customer Experience Specialist
  • Digital Marketer
  • Fintech Consultant

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Custom Date - Apr 16, 2024
Featured Content
  • Give or take about 3 months ago, my husband and I made a joint account. They said 7-10 business days for us to receive our cards. We got our joint account checkbook in 3 days but have not received our cards yet. I've also spoken to a CSR and was told they are being made and will ship out asap.. I figured they were just backed up in the making of everyones cards so, I'll be patient. I have already gone to a different bank bc I needed a bank account and a card but now months later and no card...

    Sentiment
    • Negative
    Content
    • Card Delivery Issues
    Mar 12, 2024
  • No complaining here it's been working real good for me

    Sentiment
    • Positive
    Content
    • Overall Positive Experience
    Mar 12, 2024
  • Best up and comer banking app

    Sentiment
    • Positive
    Content
    • Overall Positive Experience
    Mar 11, 2024
  • 24 days later and still no debit card. What a joke! Customers service likes to argue.

    Sentiment
    • Negative
    Content
    • Card Delivery Issues
    Mar 11, 2024
  • Froze account without notice and held my funds hostage without explanation. CS is useless and reads from the same script.

    Sentiment
    • Negative
    Content
    • Account Freezing and Fund Holding
    Mar 11, 2024
  • I love it if you are broke. Sign up and you get free money.

    Sentiment
    • Positive
    Content
    • Overall Positive Experience
    Mar 09, 2024
  • See All Reviews
Sentiment Analysis
23 Net Promoter
Score
Languages
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  • This page displays purchase options and a preview of the customer feedback analysis report for SoFi - Banking & Investing based on online reviews collected from Google Play. The analysis helps Financial Analyst, Product Manager, Customer Experience Specialist, Digital Marketer, Fintech Consultant to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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