Mixed Reviews for SoFi Banking App
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Mixed Reviews for SoFi Banking App

SoFi, a banking app, has received mixed reviews from customers. While some praise its inclusivity and informative resources, others complain about freezing issues, poor customer service, and difficulty in accessing funds. The app's functionality, customer service, and ID verification process have been major areas of concern for users. Despite these drawbacks, some users appreciate SoFi's convenience and rewards. Overall, the app's performance and customer support have been inconsistent.

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  • Financial Advisors

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Custom Date - Jun 25, 2024
Featured Content
  • Graet customer service. Banking has helped impove my credit score. Also learning how to handle bills and adjusting to fall backs.

    Sentiment
    • Positive
    Content
    • Banking Experience
    Nov 15, 2023
  • They're customer service is subpar and good for nothing. I have deposited alot of funds and don't have access to them to be able to invest, without anyone there to care! 🤬

    Sentiment
    • Negative
    Content
    • Customer Service
    Nov 15, 2023
  • I've mostly given up on brick and mortar banks... I love everything about SoFi.

    Sentiment
    • Positive
    Content
    • Banking Experience
    Nov 15, 2023
  • Great way to save in advance for a college profession and still be able to enjoy my spending as well.

    Sentiment
    • Positive
    Content
    • Convenience
    Nov 14, 2023
  • This is the most inclusive and informative app. They make it easy to understand their teachings and the news articles are well chosen. Very excited to start trading and GOD WILLING, make a nice profit.

    Sentiment
    • Positive
    Content
    • Investment
    Nov 14, 2023
  • So far everything has worked great. I like that if Iog in 7 days in a row they give me .20 cents.

    Sentiment
    • Positive
    Content
    • App Performance
    Nov 13, 2023
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Sentiment Analysis (of 30 reviews)
14 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for SoFi - Banking & Investing - Apps on Google Play based on online reviews collected from Google Play. The analysis helps Product Managers, UX/UI Designers, Customer Service Executives, Mobile App Developers, Financial Advisors to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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