MoneyLion App: Convenient but Needs Improvements
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MoneyLion App: Convenient but Needs Improvements

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MoneyLion: Go-to Money App offers a range of financial services, including banking, payday loans, and investing, in one convenient app. Users appreciate the ease of use and customer service quality. However, there are concerns regarding account security, unexpected fees, and issues with loan limits. Some users have faced challenges with account deactivation and experienced difficulties in resolving issues with customer support. Despite positive feedback on services like Instacash and credit builder, there are complaints about deceptive practices and lack of responsiveness to problems. Overall, the app's convenience is praised, but improvements in transparency and customer support are needed.

Source: Google Play Reviews of MoneyLion: Go-to Money App

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Customer Feedback Analysis of MoneyLion: Go-to Money App

Explore our in-depth analysis of MoneyLion App user feedback. Uncover insights on service quality, security, and areas for improvement.

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Custom Date - Dec 28, 2024
Popular Phrases (limited preview)
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  • doesn't let you delete the account you have to talk to someone first very annoying after trying to give a 25$ cash advance

    Sentiment
    • Negative
    Content
    • Account Deactivation Process
    Mar 14, 2024

  • One stop shop. Banking, payday loan, and investing all in one app. I truly can't complain. I love this app!

    Sentiment
    • Positive
    Content
    • Digital Banking Experience
    Mar 14, 2024

  • I have been in some sticky situations with money before in the past. During my searches for a solution to help till payday. Moneylion was awesome and super easy to understand.

    Sentiment
    • Positive
    Content
    • Loan and Credit Services
    Mar 14, 2024

  • thee only online banking worthy of online banking 💓 stay active and they're going to respond whether it's customer service or instacash they don't spot you like chime Lions roar!!!!

    Sentiment
    • Positive
    Content
    • Digital Banking Experience
    Mar 13, 2024

  • This app is not good. If it's easy to activate an account; than it should be even easier to deactivate an account. I shouldn't have to copy anything to past it on a web browser just for my account to deactivate my account.

    Sentiment
    • Negative
    Content
    • Account Deactivation Process
    Mar 13, 2024

  • My account got hacked using this app. All of my personal information was offered up and you can't get anyone on the phone to deal with the issue. I had to report to the bank and report sensitive information stolen. Thanks Lion

    Sentiment
    • Negative
    Content
    • Account Security and Privacy Concerns
    Mar 13, 2024
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Sentiment Analysis (limited preview)
23 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for MoneyLion: Go-to Money App based on online reviews collected from Google Play. The analysis helps Financial Analysts, Product Managers, Customer Experience Managers, Marketing Strategists, Fintech Entrepreneurs to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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