Swappa receives overwhelmingly positive feedback for its seamless transactions, accurate product descriptions, fast shipping, and excellent customer service. Users appreciate the peace of mind and affordability compared to other platforms. However, a few negative reviews mention issues with vendors and the lack of buyer protection in certain cases.
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Swappa is an excellent choice to purchase phones, tablets etc. I have had excellent success in all my purchases. Would definitely recommend them.
I have bought several devices in the past through Swappa and this is the first time I was charged sales tax for purchasing a used phone from a private seller, not a cell phone store.
Great customer service. Safe selling/buying marketplace for used electronics. Acceptable fee structure.
Easy process. Great prices and timely shipping! Much better than paying full price through the cell phone carrier!
The entire process was easy and I received an offer for my asking price within a week. I was paid immediately and received over $50 more than I would have on any other site. Very pleased!
After hours of trying to post a listing correctly. I realized the approver was just messing with me and was never going to approve my device. If you value your time and like customer service that cares use Gazelle instead.
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This page displays purchase options and a preview of the customer feedback analysis report for Swappa based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Market Researchers, Product Managers, Customer Experience Strategists, Online Retail Consultants to discover insights into what people love, dislike, and need.
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