Swappa: Smooth Transactions, Accurate Descriptions, and Excellent Service
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Swappa Customer Feedback Analysis: Insights for E-commerce

Swappa: Smooth Transactions, Accurate Descriptions, and Excellent Service

Swappa receives overwhelmingly positive feedback for its seamless transactions, accurate product descriptions, fast shipping, and excellent customer service. Users appreciate the peace of mind and affordability compared to other platforms. However, a few negative reviews mention issues with vendors and the lack of buyer protection in certain cases.

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  • Product Managers
  • Customer Experience Strategists
  • Online Retail Consultants

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Custom Date - Apr 16, 2024
Featured Content
  • Swappa is an excellent choice to do business with

    Swappa is an excellent choice to purchase phones, tablets etc. I have had excellent success in all my purchases. Would definitely recommend them.

    Sentiment
    • Positive
    Content
    • Trustworthiness and Peace of Mind
    Mar 13, 2024
  • Was charged sales tax for a used phone sold by private seller

    I have bought several devices in the past through Swappa and this is the first time I was charged sales tax for purchasing a used phone from a private seller, not a cell phone store.

    Sentiment
    • None
    Content
    • Pricing and Affordability
    Mar 12, 2024
  • Great customer service

    Great customer service. Safe selling/buying marketplace for used electronics. Acceptable fee structure.

    Sentiment
    • Positive
    Content
    • Buying Experience and Customer Service
    Mar 12, 2024
  • Easy process

    Easy process. Great prices and timely shipping! Much better than paying full price through the cell phone carrier!

    Sentiment
    • Positive
    Content
    • Pricing and Affordability
    Mar 12, 2024
  • The entire process was easy and I…

    The entire process was easy and I received an offer for my asking price within a week. I was paid immediately and received over $50 more than I would have on any other site. Very pleased!

    Sentiment
    • Positive
    Content
    • Seller Transparency and Responsibility
    Mar 12, 2024
  • A giant waste of time posting on the site.

    After hours of trying to post a listing correctly. I realized the approver was just messing with me and was never going to approve my device. If you value your time and like customer service that cares use Gazelle instead.

    Sentiment
    • Negative
    Content
    • Seller Transparency and Responsibility
    Mar 12, 2024
  • See All Reviews
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Swappa  based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Market Researchers, Product Managers, Customer Experience Strategists, Online Retail Consultants to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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