Mixed Customer Feedback for Starbucks
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Mixed Customer Feedback for Starbucks

Starbucks Feedback Report: Unlock Business Growth

Blvd. Adolfo López Mateos 1701-Loc 12-15, Merced Gómez, Álvaro Obregón, 01480 Ciudad de México, CDMX, Mexico

Mixed reviews about Starbucks with comments on service, cleanliness, food options, and beverage quality. Some customers praise the service and ambiance, while others criticize the slow service, cleanliness issues, and lack of vegan food options. Complaints include incorrect orders, cold food, and high prices. Overall, Starbucks is noted for its comfortable atmosphere but needs improvement in cleanliness, food variety, and customer service.

Source: Google Business Reviews of Starbucks

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Customer Feedback Analysis of Starbucks

Uncover insights from our Starbucks customer feedback analysis - Improve service, menu, & ambiance.

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  • Ideal para trabajar en tus dispositivos o pasar el rato con amigos. Las mesas son bastante cómodas.

    Sentiment
    • Positive
    Content
    • Ambiance

  • Tengo conflicto con esta sucursal, sobre todo en la preparación de los cafés, en otras sucursales le meten más corazón al prepararlos, acá los hacen como si se tratara de un café soluble :/ , fuera de eso, la atención está bien.

    Sentiment
    • Positive
    Content
    • Food Quality

  • Muy cómodo e iluminado el local, la atención es buena y los platillos son muy ricos.Vegetarian options: Hay opciones de bebidas y alimentos para diferentes tipos de regímenes de alimentación.Dietary restrictions: Hay alimentos adecuados para intolerantes a la lactosa, veganos etc.Parking: De buen tamaño compartido con otros locales.

    Sentiment
    • Positive
    Content
    • Menu Variety

  • Muy buena atención, muy buen servicio, pero hay momentos en los que tardan en estregar las bebidas.Parking: Estacionamiento perteneciente a la plaza.

    Sentiment
    • Positive
    Content
    • Service Quality

  • Pésimo servicio del tipo del gerente según muy grosero no vayan

    Sentiment
    • Negative
    Content
    • Staff Attitude

  • Muy buen servicio, siempre encuentras donde sentarte, siempre hay donde estacionarseVegetarian options: Alimentos y bebidas veganas/vegetarianas

    Sentiment
    • Positive
    Content
    • Service Quality
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Sentiment Analysis (limited preview)
53 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Starbucks based on online reviews collected from Google Business. The analysis helps Restaurant Managers, Food Service Consultants, Customer Experience Specialists, Marketing Analysts, Business Development Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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