Mixed Online Reviews for Tim Hortons: Slow Service, Cleanliness Concerns, and Praise for Milkshakes
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Mixed Online Reviews for Tim Hortons: Slow Service, Cleanliness Concerns, and Praise for Milkshakes

Unlock Insights: Tim Hortons Customer Feedback Report

Mixed online reviews for Tim Hortons with complaints about slow service, cleanliness issues, and incorrect orders, but also praise for friendly staff, good milkshakes, and hot food. Customers highlighted dissatisfaction with app functionality, food quality, and pricing. Some specific locations received criticism for rude staff and unclean facilities.

Source: Trustpilot Reviews of Tim Hortons 

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Customer Feedback Analysis of Tim Hortons 

Explore our comprehensive analysis of Tim Hortons customer feedback, covering service, cleanliness, food quality, and more.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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Featured Content
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  • The food was served hot and milkshakes…

    The food was served hot and milkshakes tasted really good! I felt positive with the ambience and seating arrangements.

    Sentiment
    • Positive
    Content
    • Food Quality
    Apr 23, 2024
  • The order was served really quick and…

    The order was served really quick and the ambience being calm helped my mood. Great service.

    Sentiment
    • Positive
    Content
    • Speed of Service
    Apr 23, 2024
  • Staff are very friendly & efficient

    Staff are very friendly & efficient. Always chirpy & happy.

    Sentiment
    • Positive
    Content
    • Staff Attitude
    Apr 16, 2024
  • La dessèchrèsse des pain

    Bonne expérience la plus par du temps

    Sentiment
    • None
    Content
    • Service Quality
    Apr 13, 2024
  • Sweet Chili Chicken Bowl....very good but should be less rice, more salad and more chili sauce

    Sweet Chili Chicken Bowl very good but should have less rice, more salad and more chili sauce.

    Sentiment
    • Negative
    Content
    • Food Quality
    Apr 10, 2024
  • THERE CONTEST DON T WORK SPIN WIN…

    THERE CONTEST DON T WORK SPIN WIN 2 COFFEE DID NOT GET IT DONT LIKE IT

    Sentiment
    • Negative
    Content
    • App Experience
    Mar 28, 2024
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Sentiment Analysis (limited preview)
-28 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Tim Hortons  based on online reviews collected from Trustpilot. The analysis helps Restaurant Managers, Customer Service Analysts, Food & Beverage Directors, Marketing Professionals, Quality Assurance Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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