Customer Complaints about Ring App and Devices

Seems like this app is more about annoying the user vs providing peace of mind. The app alerts to trivial things like the “smart” lighting bridge going offline (if you saw the cheap device, you’d understand why it disconnects often). When there’s an actual alarm the professional monitoring service just calls the local police directly, if they do anything at all.

Do not invest any money in Ring as a home security solution. Unwise and unsafe.

It doesn’t always get caught on film.

Im on vacation and now I cant connect to my camera. So special thanks to you guys, all the ridiculous price gouging and forcing people into a subscription model and your product doesnt even work makes zero sense.

May 2023 update: DO NOT PURCHASE!!! They are still putting spam text in the app with an irritating “red dot”. Forcing customers to click 6 to 10 times to close their advertising! Then always a redirect to Amazon website. What a terrible company… wish I’s never purchased their products. I don’t recommend this service any longer… might as well use a free service vs paying $100 a year for ads. Buy something else!!! Original review: They keep showing a “red dot” on the menu bar to show there is an issue (update needed, etc.). When you click on the menu it takes you to spammy links to Amazon where they are pushing more stuff to buy. You can’t make the red dot disappear unless you click on each add (over 10 each time). Honestly, I already pay for monitoring a don’t need more spam. I talked to their support and they basically said “too bad”.

Good

I changed my number in the app and it didn’t update. I changed my password and now have no way to log in because they keep sending a verification to my old number. WHY NOT SEND IT TO THE EMAIL I CHANGED MY PASSWORD WITH?? Now I have to make a new account and it’s a pain to get the cameras set up.

Works most of the time, just wish the picture quality was a little more clear

The latest version of the ring app allows for less range and recording capabilities. Before this update I could capture recording and motion to the street. Since this update, ring is useless , captures little to nothing and only goes a VERY short distance in my yard. Piece of junk do not install.

I’m constantly getting zone alerts even after the zone is deleted. Can’t get any sleep

It’s day one and I have been trying to set up this account for over 4 hours. At this point it’s not worth it. I’m not sure why the app is so glitchy

Save yourself some money and the frustration. Get a camera that can record locally. There is no reason to pay a subscription to access your own hardware.

Very Convenient , easy to use, good to know what’s going around you.

Could u make this compatible with the Apple wat please

Why isn't there a way to snooze motion alerts across all linked phones? eufy security has this feature, why doesn't ring?

There should be a feature to silence alerts across all linked accounts from one single phone. Why is such a key feature missing from an app as popular as Ring?

I think it’s the dumbest idea that you must make a comment to be able to read the other comments. Idiots wrote this app.

App is having trouble updating need a new version there is bugs

Never works.

I love the Ring app!

Not bad cam but picture and video are late 1 minute. I don’t like the idea that I’m not getting at least a preview picture from my flood cam because I don’t pay a monthly subscription. Which mean This cam don’t work without subscription .

Not real happy with your ring devices or the app, they definitely don’t work like they used to, stop controlling what the customer is paying for and fix your app

Are use the app absolutely every single day, several times a day. When I’m not at home, I depend on it to be my eyes and ears for me.

I tried to post on the neighbor section that someone attempted to break into my vehicle and it keeps flagging it and removing my post for some reason…. so i guess im just unable to post to my community because it didn’t violate any of the guidelines whatsoever. it didn’t send an email or have any option to repeal it at all. app glitches hella too

I haven’t had to login since I first got the app, suddenly I have to and it doesn’t let me login. The keyboard overlays the username and password fields, so you have to type in blind. Even when you are successful it requires a verification code which you get but it won’t give you the keyboard to enter it! If this is related to your latest update then it is a piece of crap that wasn’t properly tested.

TRUELY, MAGNIFICENT

This app constantly resets your notification settings trying to push neighbors. They keep getting turned back on. Not to be too callous but I really really don’t want this feature constantly pushed. Please stop spamming me and messing with my notification settings. Support has been extremely unhelpful, tried that route.