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Customer Complaints about Ring App and Devices

Customer Complaints about Ring App and Devices

30 reviews between May 16, 2023 and May 25, 2023.

Customers are complaining about the Ring app and devices, with many reporting connectivity issues and problems with the monthly subscription fee. Some users have experienced difficulty logging in or setting up their account, while others have been bombarded with spammy ads and notifications. Many feel that the app is more about annoying the user than providing peace of mind, and are frustrated by the lack of key features like motion alert snoozing. Despite this, some users find the app convenient and easy to use.

‎Ring - Always Home
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  • Last Update Not Good

    I haven’t had any issues with Ring in over two years… until now. My camera keeps disconnecting after I reconnect it manually to my home wifi. After almost three years this is the first time this is happening, and its only at night when I need it most. Paying a monthly fee for something not working is a joke. I am getting ready to throw away both my cameras, my doorbell, and 18 landscape lights that I have purchased. Very disappointing…

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 25, 2023
  • Bad app

    Never works

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 24, 2023
  • Much improved

    The ability to add widgets to the iOS Home Screen is a huge improvement as it is pretty critical to be able to access live camera views when something outside is happening. I have a widget for each camera and it works great

    Also, it seems like a very simple thing to me to add another dashboard view option that shows four cameras showing snapshots, maxed out in size to fit on the screen (a quad view). A single file row of cameras may be nice if you have three or less, and the tiny four camera view is useless to really monitor what’s going on.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 24, 2023
  • Yale lock Wi-Fi support

    Please add support for Yale Wi-Fi locks and not just Yale z wave locks.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 24, 2023
  • Ring Doorbell 3

    Ring Doorbell 3: Works great for me! 😊

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 24, 2023
    • Too “chatty”

      Seems like this app is more about annoying the user vs providing peace of mind. The app alerts to trivial things like the “smart” lighting bridge going offline (if you saw the cheap device, you’d understand why it disconnects often). When there’s an actual alarm the professional monitoring service just calls the local police directly, if they do anything at all.

      Do not invest any money in Ring as a home security solution. Unwise and unsafe.

      Sentiment
      • Negative
      Content
      • Pricing
      May 23, 2023
    • Sometimes

      It doesn’t always get caught on film.

      Sentiment
      • Positive
      Content
      • Technical Issues
      May 23, 2023
    • Your app Erased my data

      Im on vacation and now I cant connect to my camera. So special thanks to you guys, all the ridiculous price gouging and forcing people into a subscription model and your product doesnt even work makes zero sense.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 22, 2023
    • Spam in the app!!!!

      May 2023 update: DO NOT PURCHASE!!! They are still putting spam text in the app with an irritating “red dot”. Forcing customers to click 6 to 10 times to close their advertising! Then always a redirect to Amazon website. What a terrible company… wish I’s never purchased their products. I don’t recommend this service any longer… might as well use a free service vs paying $100 a year for ads. Buy something else!!! Original review: They keep showing a “red dot” on the menu bar to show there is an issue (update needed, etc.). When you click on the menu it takes you to spammy links to Amazon where they are pushing more stuff to buy. You can’t make the red dot disappear unless you click on each add (over 10 each time). Honestly, I already pay for monitoring a don’t need more spam. I talked to their support and they basically said “too bad”.

      Sentiment
      • Negative
      Content
      • Ads
      May 22, 2023
    • Good

      Good

      Sentiment
      • Positive
      Content
      • Others
      May 22, 2023
    • Won’t change my number

      I changed my number in the app and it didn’t update. I changed my password and now have no way to log in because they keep sending a verification to my old number. WHY NOT SEND IT TO THE EMAIL I CHANGED MY PASSWORD WITH?? Now I have to make a new account and it’s a pain to get the cameras set up.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 22, 2023
    • Great

      Works most of the time, just wish the picture quality was a little more clear

      Sentiment
      • Positive
      Content
      • Technical Issues
      May 22, 2023
    • Update of less functionality

      The latest version of the ring app allows for less range and recording capabilities. Before this update I could capture recording and motion to the street. Since this update, ring is useless , captures little to nothing and only goes a VERY short distance in my yard. Piece of junk do not install.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 22, 2023
    • Motion zone alerts won’t stop

      I’m constantly getting zone alerts even after the zone is deleted. Can’t get any sleep

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 22, 2023
    • Terrible day 1

      It’s day one and I have been trying to set up this account for over 4 hours. At this point it’s not worth it. I’m not sure why the app is so glitchy

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 22, 2023
    • Much less useful than other doorbell cams if you don’t pay a monthly subscription

      Save yourself some money and the frustration. Get a camera that can record locally. There is no reason to pay a subscription to access your own hardware.

      Sentiment
      • Negative
      Content
      • Pricing
      May 21, 2023
    • Easy to use

      Very Convenient , easy to use, good to know what’s going around you.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 21, 2023
    • Apple Watch capable

      Could u make this compatible with the Apple wat please

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 21, 2023
    • No way to snooze motion alerts across all linked phones

      Why isn't there a way to snooze motion alerts across all linked phones? eufy security has this feature, why doesn't ring?

      There should be a feature to silence alerts across all linked accounts from one single phone. Why is such a key feature missing from an app as popular as Ring?

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 20, 2023
    • Comments

      I think it’s the dumbest idea that you must make a comment to be able to read the other comments. Idiots wrote this app.

      Sentiment
      • Negative
      Content
      • Others
      May 20, 2023
    • App

      App is having trouble updating need a new version there is bugs

      Sentiment
      • None
      Content
      • Technical Issues
      May 20, 2023
    • Worthless

      Never works.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 20, 2023
    • Love it

      I love the Ring app!

      Sentiment
      • Positive
      Content
      • Others
      May 19, 2023
    • Not bad

      Not bad cam but picture and video are late 1 minute. I don’t like the idea that I’m not getting at least a preview picture from my flood cam because I don’t pay a monthly subscription. Which mean This cam don’t work without subscription .

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 19, 2023
    • Disappointed

      Not real happy with your ring devices or the app, they definitely don’t work like they used to, stop controlling what the customer is paying for and fix your app

      Sentiment
      • None
      Content
      • Technical Issues
      May 18, 2023
    • Absolutely love it!

      Are use the app absolutely every single day, several times a day. When I’m not at home, I depend on it to be my eyes and ears for me.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 18, 2023
    • Cant post about an attempted car break in…

      I tried to post on the neighbor section that someone attempted to break into my vehicle and it keeps flagging it and removing my post for some reason…. so i guess im just unable to post to my community because it didn’t violate any of the guidelines whatsoever. it didn’t send an email or have any option to repeal it at all. app glitches hella too

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 17, 2023
    • Can’t log in!

      I haven’t had to login since I first got the app, suddenly I have to and it doesn’t let me login. The keyboard overlays the username and password fields, so you have to type in blind. Even when you are successful it requires a verification code which you get but it won’t give you the keyboard to enter it! If this is related to your latest update then it is a piece of crap that wasn’t properly tested.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 17, 2023
    • MAGNIFICENT

      TRUELY, MAGNIFICENT

      Sentiment
      • Positive
      Content
      • Others
      May 16, 2023
    • Noticiations are terrible

      This app constantly resets your notification settings trying to push neighbors. They keep getting turned back on. Not to be too callous but I really really don’t want this feature constantly pushed. Please stop spamming me and messing with my notification settings. Support has been extremely unhelpful, tried that route.

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 16, 2023

Sentiment Analysis

  • Positive(11)
    37%
  • Negative(17)
    57%
  • None(2)
    7%
-20 Net Promoter
Score

Popular Topics

  • Technical Issues(14)
    47%
  • Features and Usability(9)
    30%
  • Others(4)
    13%
  • Pricing(2)
    7%
  • Ads(1)
    3%

Languages

  • English(30)
    100%

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