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Customer Complaints about Ring App and Devices

Customer Complaints about Ring App and Devices

30 reviews between May 16, 2023 and May 25, 2023.

Customers are complaining about the Ring app and devices, with many reporting connectivity issues and problems with the monthly subscription fee. Some users have experienced difficulty logging in or setting up their account, while others have been bombarded with spammy ads and notifications. Many feel that the app is more about annoying the user than providing peace of mind, and are frustrated by the lack of key features like motion alert snoozing. Despite this, some users find the app convenient and easy to use.

‎Ring - Always Home
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30 reviews between May 16, 2023 and May 25, 2023.

May 16, 2023 - May 25, 2023

Popular Phrases

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Featured Content

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  • Much improved

    The ability to add widgets to the iOS Home Screen is a huge improvement as it is pretty critical to be able to access live camera views when something outside is happening. I have a widget for each camera and it works great

    Also, it seems like a very simple thing to me to add another dashboard view option that shows four cameras showing snapshots, maxed out in size to fit on the screen (a quad view). A single file row of cameras may be nice if you have three or less, and the tiny four camera view is useless to really monitor what’s going on.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 24, 2023
  • Yale lock Wi-Fi support

    Please add support for Yale Wi-Fi locks and not just Yale z wave locks.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 24, 2023
  • Too “chatty”

    Seems like this app is more about annoying the user vs providing peace of mind. The app alerts to trivial things like the “smart” lighting bridge going offline (if you saw the cheap device, you’d understand why it disconnects often). When there’s an actual alarm the professional monitoring service just calls the local police directly, if they do anything at all.

    Do not invest any money in Ring as a home security solution. Unwise and unsafe.

    Sentiment
    • Negative
    Content
    • Pricing
    May 23, 2023
  • Your app Erased my data

    Im on vacation and now I cant connect to my camera. So special thanks to you guys, all the ridiculous price gouging and forcing people into a subscription model and your product doesnt even work makes zero sense.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 22, 2023
  • Great

    Works most of the time, just wish the picture quality was a little more clear

    Sentiment
    • Positive
    Content
    • Technical Issues
    May 22, 2023
  • Update of less functionality

    The latest version of the ring app allows for less range and recording capabilities. Before this update I could capture recording and motion to the street. Since this update, ring is useless , captures little to nothing and only goes a VERY short distance in my yard. Piece of junk do not install.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 22, 2023
  • Motion zone alerts won’t stop

    I’m constantly getting zone alerts even after the zone is deleted. Can’t get any sleep

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 22, 2023
  • No way to snooze motion alerts across all linked phones

    Why isn't there a way to snooze motion alerts across all linked phones? eufy security has this feature, why doesn't ring?

    There should be a feature to silence alerts across all linked accounts from one single phone. Why is such a key feature missing from an app as popular as Ring?

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 20, 2023
  • Disappointed

    Not real happy with your ring devices or the app, they definitely don’t work like they used to, stop controlling what the customer is paying for and fix your app

    Sentiment
    • None
    Content
    • Technical Issues
    May 18, 2023
  • Cant post about an attempted car break in…

    I tried to post on the neighbor section that someone attempted to break into my vehicle and it keeps flagging it and removing my post for some reason…. so i guess im just unable to post to my community because it didn’t violate any of the guidelines whatsoever. it didn’t send an email or have any option to repeal it at all. app glitches hella too

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 17, 2023
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