Marco's Pizza App Faces Criticism for Functionality and Reliability Issues
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Marco's Pizza App: Insights and Solutions Report

Marco's Pizza App Faces Criticism for Functionality and Reliability Issues

The Marco's Pizza app has received significant negative feedback from users, primarily due to its poor functionality and reliability. Many customers report issues with placing orders, logging in, and tracking their deliveries. The app's design is characterized as unintuitive and buggy, leading to frustration among users who ultimately prefer calling the store instead. Despite the quality of the pizza, the persistent app issues have caused loyal customers to consider alternative pizza chains. Users express a desire for better customer support and improved app features, highlighting the urgent need for a comprehensive update to enhance user experience and maintain customer loyalty.

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Terrible app

    If you try to track your order it says the order doesn’t belong to you and it logs you out.

    Every time I use the app to order I have to log in again

    Sentiment
    • Negative
    Content
    • Tracking Order Problems
    Oct 01, 2024
  • Won’t take the address

    It won’t allow for the address to be filled in to complete the order.
    Just use door dash. Makes it easier

    Sentiment
    • Negative
    Content
    • Ordering Experience Frustration
    Sep 27, 2024
  • App is Trash

    It’s a good thing their pizza is good because this app is an absolute dumpster fire. Please do better.

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Sep 21, 2024
  • Did Marcos actually pay someone to develop this app?

    Dear Marcos HQ,
    You should sue whoever you paid to develop this hot garbage. What a mess. You are most certainly losing money because of this app.

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Aug 29, 2024
  • Horrible

    Nothing seems to work. I guess I am not ordering through this awful app

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Aug 23, 2024
  • Fix the app

    This is by far the worst food ordering app!! And tracking your order ha ha hasn’t works in months.

    Sentiment
    • Negative
    Content
    • Tracking Order Problems
    Aug 23, 2024
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Sentiment Analysis (of 30 reviews)
-86 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Marco’s Pizza based on online reviews collected from App Store. The analysis helps Restaurant Managers, App Developers, Customer Service Representatives, Marketing Professionals, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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