Mixed Reviews for Shop App: Convenient Yet Frustrating
Discover Key Insights in Shop App User Feedback
The Shopapp has received mixed reviews from users. While some find it convenient for trackingpackages and earning rewards, others have experienced frustrating issues with logging in to their Amazon account, disconnections, bugs, and unhelpful customersupport. Some even consider the app to be nothing more than an advertisement app and recommend avoiding it. Despite the app's flaws, many users still appreciate the fast delivery and exceptional service provided by Shop.
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I places a order and I paid for shipping and still didn’t receive my packages till days later smh
Sentiment
Negative
Content
Delivery Experience
May 24, 2023
Amazon Error
Every time I open the app, I have to reconnect with Amazon. Kind of defeats the purpose if I can just log into Amazon for tracking.
Sentiment
None
Content
App Login Issue
May 24, 2023
amazon account frequently disconnects
I’ve tried connecting support about my problem, but no response. everytime I open the shop app my amazon account get disconnected and I have to reconnect. it gets frustrating.
Sentiment
None
Content
Amazon Connection Issue
May 23, 2023
I like knowing where my packages are, but!
There is a major bug that’s needs to get fixed! It’s pretty sad every time I open the app, I have to constantly re-sign in to my Amazon account to track my packages. My husband is close to deleting the app because of this bug, if not already deleted it. In the last 5 days, it has asked me to sign in 9 times! And within an hour apart from the last time! Please fix this bug! It’s getting really annoying. And I’m close to deleting the app myself!
Sentiment
None
Content
App Login Issue
May 23, 2023
App cannot maintain a connection to Amazon
App worked flawlessly up until recently. Now I’m prompted several times a day to re-establish a connection with Amazon.
Sentiment
Negative
Content
Amazon Connection Issue
May 23, 2023
Hiccups and lousy support
Have been using this app for a couple of years on both my iPhone and iPad. When it works it’s awesome. But there are some problems. First, for some reason the iPad version does not update reliably. Much of the time I get the little spinning wheel of death, and the app does not import my current open orders. The iPhone version always updates perfectly as it should. I have tried uninstalling and reinstalling the iPad app several times, but the problem persists. Second, the app disconnects from Am...
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Shop: All your favorite brands based on online reviews collected from App Store. The analysis helps E-commerce Managers, Product Managers, Customer Experience Specialists, Marketing Analysts, Mobile App Developers to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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