Amazon Shopping App: Mixed Customer Sentiments Revealed
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Amazon Shopping App: Mixed Customer Sentiments Revealed

Mixed sentiments exist regarding the Amazon Shopping app, with complaints ranging from buggy behavior, delivery issues, and price discrepancies to positive feedback on convenience, customer service, and the variety of products available. Customers express frustration over incorrect deliveries, AI inaccuracies, and unresponsive support. While some appreciate the practicality and efficiency of the service, others criticize the app for crashing frequently and lacking user-friendly features.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Very Practical & Efficient Shopping Service App

    Sentiment
    • Positive
    Content
    • App Performance
    Jun 25, 2024

  • Excellent app love Amazon must spend a small fortune each year but it's my no1 shopping app

    Sentiment
    • Positive
    Content
    • Customer Service
    Jun 25, 2024

  • Just ordered this exact fan last week and reordered another one today and it was higher, not good business. 😔

    Sentiment
    • None
    Content
    • Pricing and Discounts
    Jun 25, 2024

  • Lots of good things to look at and buy, works well for me! Updates were nice also thanks so mooch.

    Sentiment
    • Positive
    Content
    • User Interface
    Jun 25, 2024

  • To change the country you have to invoke a dark wizard to help you... confusing af

    Sentiment
    • Negative
    Content
    • User Interface
    Jun 25, 2024

  • When I ordered it accepted but never came to my house in the specified date frick amazon!!!

    Sentiment
    • Negative
    Content
    • Delivery Experience
    Jun 25, 2024
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Sentiment Analysis (of 30 reviews)
-4 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Amazon Shopping based on online reviews collected from Google Play. The analysis helps Product Managers, Customer Experience Strategists, Retail and E-commerce Analysts, Mobile App Developers, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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