Unlock Key Insights: Red Coach Bus Service Feedback Report
Multiple customers express dissatisfaction with Red Coachbus service, citing issues such as uncomfortable seating, delays, poor customer service, and lost luggage. Many customers complain about the lack of response from customer service and express frustration with the overall experience. Some customers also mention problems with Wi-Fi, electrical outlets, and unprofessional bus drivers.
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It's a bus. Don't expect luxury. Expect crumbs on your seat, children making noise, iffy air conditioning, and for the bus driver to ask you for a tip. They got me to my destination quickly and safely. Won't ride again, if it can be avoided.
Sentiment
None
Content
Comfort and Amenities
Jun 29, 2023
First they do not enforce the assign…
First they do not enforce the assign seating so then you scramble for a seat, second less room in the seat then on a airplane and if you get stuck by the exit window it rattles and blows in wind . Only good thing was they are on schedule.
Sentiment
Negative
Content
Comfort and Amenities
May 13, 2023
Terrible
Terrible. Bus was 2 hours late. A van with no bathroom picked us up in Austin and drove us to Houston. No space to store luggage. We had to pile suitcases in passage way. Very unsafe.
Sentiment
Negative
Content
Bus Condition
May 08, 2023
Very rude and nasty
Very careless when I stomp my toe with a bruise on it . Very inpatient drop me off like I was trash never again !
Sentiment
Negative
Content
Safety
Apr 29, 2023
Poor customer service
Usually provides a good service, but when they mess up you can forget about any customer service help. No replies to email. Chat representatives don't come online, even though they "will be there shortly". I got sick of waiting after 20 mins.
Sentiment
None
Content
Customer Service
Apr 14, 2023
my ticket was supposed to be round trip…
my ticket was supposed to be round trip $65 turn only one way. the ride was horrible had young man in front literally sitting in my lap
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for RedCoach based on online reviews collected from Trustpilot. The analysis helps Transportation Managers, Customer Service Directors, Business Analysts, Marketing Strategists, Operational Improvement Specialists to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
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Overview
This page gives you the summaries and sentiment analysis of automatically clustered topics.
Content Analysis (1/2)
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Content Analysis (2/2)
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Buyer Personas
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SWOT Analysis
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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Right now, you’re only viewing analysis of 30 reviews. Benefit all these features below that come with purchasing report:
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Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
Right now, you're only viewing analysis of 30 reviews. Benefit all these features below that come with purchasing report:
Summaries
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