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Customers Disappointed with Red Coach Bus Service

Customers Disappointed with Red Coach Bus Service

40 reviews between Feb 25, 2023 and Nov 02, 2023.

Multiple customers express dissatisfaction with Red Coach bus service, citing issues such as uncomfortable seating, delays, poor customer service, and lost luggage. Many customers complain about the lack of response from customer service and express frustration with the overall experience. Some customers also mention problems with Wi-Fi, electrical outlets, and unprofessional bus drivers.

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40 reviews between Feb 25, 2023 and Nov 02, 2023.

Feb 25, 2023 - Nov 02, 2023

Popular Phrases

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Featured Content

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  • It doesn't even deserve one star

    It doesn't even deserve one star. On Jun 28 I purchase a ticket from PSL to Miami Airpot. The bus just pass through and didn't stop, so I took a Uber to the airport. Trying to receiving my money back, send emails, messages , whats app....NOBODY answer anything. TERRIBLE CUSTOMER SERVICE. NEVER MORE !!!!!!

    Sentiment
    • Negative
    Content
    • Customer Service
    Aug 11, 2023
  • Another Hour Wasted With Red Coach

    So, I wasted another HOUR with RedCoach online. After being told to contact them with my request for a refund and all the information which I once again compiled, I heard NOTHING from them again (3rd time hearing nothing). Terrible customer service and zero customer satisfaction.

    Sentiment
    • Negative
    Content
    • Customer Service
    Aug 03, 2023
  • It's a bus

    It's a bus. Don't expect luxury. Expect crumbs on your seat, children making noise, iffy air conditioning, and for the bus driver to ask you for a tip. They got me to my destination quickly and safely. Won't ride again, if it can be avoided.

    Sentiment
    • None
    Content
    • Comfort and Amenities
    Jun 29, 2023
  • First they do not enforce the assign…

    First they do not enforce the assign seating so then you scramble for a seat, second less room in the seat then on a airplane and if you get stuck by the exit window it rattles and blows in wind . Only good thing was they are on schedule.

    Sentiment
    • Negative
    Content
    • Comfort and Amenities
    May 13, 2023
  • Terrible

    Terrible. Bus was 2 hours late. A van with no bathroom picked us up in Austin and drove us to Houston. No space to store luggage. We had to pile suitcases in passage way. Very unsafe.

    Sentiment
    • Negative
    Content
    • Bus Condition
    May 08, 2023
  • Very rude and nasty

    Very careless when I stomp my toe with a bruise on it . Very inpatient drop me off like I was trash never again !

    Sentiment
    • Negative
    Content
    • Safety
    Apr 29, 2023
  • Poor customer service

    Usually provides a good service, but when they mess up you can forget about any customer service help. No replies to email. Chat representatives don't come online, even though they "will be there shortly". I got sick of waiting after 20 mins.

    Sentiment
    • None
    Content
    • Customer Service
    Apr 14, 2023
  • Good idea......and fills a need for…

    Good idea......and fills a need for transportation....... but never seem to be on time coming south. As we speak, ( latest example) bus delayed by 1 hour SO FAR from Gainesville to FLL. Guess with a captive clientele there is no need to address recurring issues?!?! Hope daughters make it in time for their cruise tomorrow morning!

    Sentiment
    • None
    Content
    • Delays and Cancellations
    Mar 11, 2023
  • Didnt turn up and they stranded us and…

    Didnt turn up and they stranded us and 3 other familes. kept sending us bogus updated times of arrival. no customer service and they never cared or refunded us. i think one lady waiting with us was also pregnant. absolutely worst bus ever. i still dont know if it even exists.

    Sentiment
    • Negative
    Content
    • Delays and Cancellations
    Mar 04, 2023
  • my ticket was supposed to be round trip…

    my ticket was supposed to be round trip $65 turn only one way. the ride was horrible had young man in front literally sitting in my lap

    Sentiment
    • Negative
    Content
    • Comfort and Amenities
    Feb 25, 2023
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Sentiment Analysis

-77 Net Promoter
Score

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