Critical Reviews of RBC Highlight Customer Service Failures and System Issues
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RBC Feedback Report: Uncover Customer Service Insights

Critical Reviews of RBC Highlight Customer Service Failures and System Issues

RBC faces criticism for poor customer service, outdated systems, and problematic transitions post-HSBC merger. Complaints include long waits, language barriers, lack of senior-friendly support, and unprofessional behavior. Clients express frustration due to inaccurate information, incompetence, unexpected fees, and unhelpful virtual assistants. Many customers report difficulties with online services, delays in fund access, and frustrating verification processes. RBC's reputation is tarnished by customer service shortcomings and banking system inefficiencies.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • sucks when calling the cs

    sucks when calling the cs. The so-called virtual assistant just as sucks as RBC, it do not understand me and insist talking rubbish. It is the most terrible virtual assistant I have ever met.

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Apr 23, 2024
  • I gave one star but they don’t even…

    I gave one star but they don’t even deserve that. Been a nightmare banking with RBC. I will not bank with them ever again and I strongly advise you guys to stay away from RBC. I’ve had nothing but nightmare with these guys.

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Apr 22, 2024
  • We have been with RBC since 1999 and…

    We have been with RBC since 1999 and their service has been excellent every visit !Today we spoke to Ken, he is at the location near Lougheed mall, excellent customers service ! Thank you Ken for all your help today .

    Sentiment
    • Positive
    Content
    • Branch Experience and Accessibility
    Apr 15, 2024
  • The worst bank I have ever dealt with…

    The worst bank I have ever dealt with horrendous, HSBC just switched my account to the worst bank. Monday I will switch bank !

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Apr 07, 2024
  • Absolutely the worst banking experience…

    Absolutely the worst banking experience ever!!! They don’t even deserve a 1 star rating.Steer clear do your research before opening an bank account there are options for no fee accounts in Canada

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Apr 05, 2024
  • horrible bank

    horrible bank. accounts never display the right info. customer service is a stupid automated phone line that takes hours and will direct you to the website with no solution if you click the wrong button

    Sentiment
    • Negative
    Content
    • Online and Mobile Banking Challenges
    Apr 05, 2024
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Sentiment Analysis (of 30 reviews)
-87 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for RBC  based on online reviews collected from Trustpilot. The analysis helps Banking Professionals, Customer Service Managers, Financial Analysts, Marketing Specialists, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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