RBC faces criticism for poor customer service, outdated systems, and problematic transitions post-HSBC merger. Complaints include long waits, language barriers, lack of senior-friendly support, and unprofessional behavior. Clients express frustration due to inaccurate information, incompetence, unexpected fees, and unhelpful virtual assistants. Many customers report difficulties with online services, delays in fund access, and frustrating verification processes. RBC's reputation is tarnished by customer service shortcomings and banking system inefficiencies.
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sucks when calling the cs. The so-called virtual assistant just as sucks as RBC, it do not understand me and insist talking rubbish. It is the most terrible virtual assistant I have ever met.
I gave one star but they donât even deserve that. Been a nightmare banking with RBC. I will not bank with them ever again and I strongly advise you guys to stay away from RBC. Iâve had nothing but nightmare with these guys.
We have been with RBC since 1999 and their service has been excellent every visit !Today we spoke to Ken, he is at the location near Lougheed mall, excellent customers service ! Thank you Ken for all your help today .
The worst bank I have ever dealt with horrendous, HSBC just switched my account to the worst bank. Monday I will switch bank !
Absolutely the worst banking experience ever!!! They donât even deserve a 1 star rating.Steer clear do your research before opening an bank account there are options for no fee accounts in Canada
horrible bank. accounts never display the right info. customer service is a stupid automated phone line that takes hours and will direct you to the website with no solution if you click the wrong button
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