Critical Reviews of RBC Highlight Customer Service Failures and System Issues
RBC Feedback Report: Uncover Customer Service Insights
RBC faces criticism for poor customer service, outdated systems, and problematic transitions post-HSBC merger. Complaints include long waits, language barriers, lack of senior-friendly support, and unprofessional behavior. Clients express frustration due to inaccurate information, incompetence, unexpected fees, and unhelpful virtual assistants. Many customers report difficulties with online services, delays in fund access, and frustrating verification processes. RBC's reputation is tarnished by customer service shortcomings and banking system inefficiencies.
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sucks when calling the cs. The so-called virtual assistant just as sucks as RBC, it do not understand me and insist talking rubbish. It is the most terrible virtual assistant I have ever met.
Sentiment
Negative
Content
Poor Customer Service
Apr 23, 2024
I gave one star but they don’t even…
I gave one star but they don’t even deserve that. Been a nightmare banking with RBC. I will not bank with them ever again and I strongly advise you guys to stay away from RBC. I’ve had nothing but nightmare with these guys.
Sentiment
Negative
Content
Poor Customer Service
Apr 22, 2024
We have been with RBC since 1999 and…
We have been with RBC since 1999 and their service has been excellent every visit !Today we spoke to Ken, he is at the location near Lougheed mall, excellent customers service ! Thank you Ken for all your help today .
Sentiment
Positive
Content
Branch Experience and Accessibility
Apr 15, 2024
The worst bank I have ever dealt with…
The worst bank I have ever dealt with horrendous, HSBC just switched my account to the worst bank. Monday I will switch bank !
Sentiment
Negative
Content
Poor Customer Service
Apr 07, 2024
Absolutely the worst banking experience…
Absolutely the worst banking experience ever!!! They don’t even deserve a 1 star rating.Steer clear do your research before opening an bank account there are options for no fee accounts in Canada
Sentiment
Negative
Content
Poor Customer Service
Apr 05, 2024
horrible bank
horrible bank. accounts never display the right info. customer service is a stupid automated phone line that takes hours and will direct you to the website with no solution if you click the wrong button
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What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for RBC based on online reviews collected from Trustpilot. The analysis helps Banking Professionals, Customer Service Managers, Financial Analysts, Marketing Specialists, Product Managers to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
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