Review of Rabobank App: Usability Issues and Room for Improvement
Rabobank App Feedback Analysis: Essential Insights for Improvement
The Rabobankapp on iPad is poorly usable and does not allow transfers. Some users are unable to log in without a scanner. The lack of a dark mode and native app experience is also mentioned. Despite these issues, the app is generally praised for its convenience and features such as prediction and automatic savings. However, there are occasional disruptions and difficulties in finding specific information. Overall, the app needs improvement to compete with other banks.
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Zeer handige en duidelijke bank-app waarmee de meeste bancaire handelingen direct via de app gedaan kunnen worden. Af en toe is het zoeken waar specifieke informatie of functies te vinden is/ zijn, maar de app werkt verder zeer intuïtief.
Sentiment
Positive
Content
App Functionality
Aug 06, 2023
Rabo scanner
Ik vind het maar een gedoe met die scanner. Ken dat niet bij andere banken. Als je bijv op vakantie gaat en je moet door omstandigheden een groot bedrag overboeken dan moet je wel de scanner bij je hebben.
Sentiment
None
Content
App Functionality
Aug 06, 2023
Kaartlezer
Wanneer stapt deze bank eens een keer van die verplichte kaartlezer, denk dat het tijd wordt voor een andere bank na meer dan 50 jaar.
Sentiment
Negative
Content
App Functionality
Aug 04, 2023
Hoi
Leuk spel kan alleen level 33 niet doen die is moeilijk
Sentiment
Positive
Content
User Experience
Aug 02, 2023
Moet flink verbeterd worden
Van alle 132 apps op mijn telefoon, is dit de enige app zonder een donkere modus... Hoog tijd dat die wordt toegevoegd!
Ook zou het fijn zijn als de app native zou draaien. Nu lijkt (lees; is) het alsof je een website gebruikt.
Sentiment
Negative
Content
User Experience
Aug 02, 2023
Klacht
Ik vind het inloggen heel moeizaam gaan en vaak lukt het ook niet. Dan maar weer proberen. Inloggen zonder scan lukt me ook niet.
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This page displays purchase options and a preview of the customer feedback analysis report for Rabobank based on online reviews collected from App Store. The analysis helps Banking Professionals, App Developers, User Experience Designers, Customer Service Managers, Digital Transformation Consultants to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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