ING Bank: Poor Customer Service and Technical Issues
Unlock Insights: ING Bank Customer Feedback Report
ING Bank receives numerous negative reviews regarding their customer service, app functionality, and credit card application process. Users complain of long wait times, unhelpful staff, and frequent app crashes. Some users also express frustration with the difficulty of opening a business account and the lack of support for international customers. Overall, ING Bank's poor service and technical issues contribute to a negative customer experience.
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Customer service is below even 1 star, horribly bad service and whenever I call, their system is crashed down and they can't help with anything!!! Even in the case where they caused losing my credit card!!!!! I am speechless!!!!
Sentiment
Negative
Content
Customer Service
Aug 09, 2023
Klantenservice
Ik probeer al een paar dagen te bellen en een medewerker aan de lijn te krijgen, dan sta je 1 uur in de wacht om uiteindelijk met een geïrriteerde onvriendelijke vrouw te dealen.
Sentiment
Negative
Content
Customer Service
Aug 09, 2023
Ontzettend slechte ervaring
Ontzettend slechte ervaring met het aanvragen van een creditcard als ondernemer. Wat een arrogante opstelling van de medewerker. Antwoord van de medewerker; dan ga je toch naar een andere bank! Diep triest
Sentiment
Negative
Content
Credit Card
Aug 08, 2023
Klantvriendelijkheid ver beneden 0
Zojuist getracht een afspraak te maken. Op kantoorv Leiden. Via algemeen nummer. Lang wachten. Mag niet. Moet ergens anders. Mw is erg kortaf. Na een vraag over klantvriendelijkheid wordt de hoorn er op gegooid. Triest.
Sentiment
Negative
Content
Customer Service
Aug 08, 2023
Closing account over the phone
I have been calling Genelca, a very patient and helpful customer service lady. She helped me close my account that I made years ago and that I no longer use. Extremely helpful over the phone. Thank you!
Sentiment
Positive
Content
Customer Service
Aug 07, 2023
SCAM BANK
SCAM BANK. THEY HAVE CLOSED IN FRANCE AND LEFT THEIR CLIENTS WITH NO SUPPORT. RUN AWAYYY. IF A BANK IS GOING TO BANKRUPT ING WILL BE THE FIRST ONE.
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for ING based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Service Managers, Digital Product Managers, Banking Executives, Market Research Analysts to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
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Overview
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Content Analysis (1/2)
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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