ING Bank: Poor Customer Service and Technical Issues
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ING Bank: Poor Customer Service and Technical Issues

Unlock Insights: ING Bank Customer Feedback Report

ING Bank receives numerous negative reviews regarding their customer service, app functionality, and credit card application process. Users complain of long wait times, unhelpful staff, and frequent app crashes. Some users also express frustration with the difficulty of opening a business account and the lack of support for international customers. Overall, ING Bank's poor service and technical issues contribute to a negative customer experience.

Source: Trustpilot Reviews of ING 

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Customer Feedback Analysis of ING 

Insightful ING Bank feedback report covering customer service, app, and account issues based on Trustpilot reviews.

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Custom Date - Jul 17, 2025
Popular Phrases (limited preview)
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  • Customer service is below even 1 star

    Customer service is below even 1 star, horribly bad service and whenever I call, their system is crashed down and they can't help with anything!!! Even in the case where they caused losing my credit card!!!!! I am speechless!!!!

    Sentiment
    • Negative
    Content
    • Customer Service
    Aug 09, 2023
  • Klantenservice

    Ik probeer al een paar dagen te bellen en een medewerker aan de lijn te krijgen, dan sta je 1 uur in de wacht om uiteindelijk met een geïrriteerde onvriendelijke vrouw te dealen.

    Sentiment
    • Negative
    Content
    • Customer Service
    Aug 09, 2023
  • Ontzettend slechte ervaring

    Ontzettend slechte ervaring met het aanvragen van een creditcard als ondernemer. Wat een arrogante opstelling van de medewerker. Antwoord van de medewerker; dan ga je toch naar een andere bank! Diep triest

    Sentiment
    • Negative
    Content
    • Credit Card
    Aug 08, 2023
  • Klantvriendelijkheid ver beneden 0

    Zojuist getracht een afspraak te maken. Op kantoorv Leiden. Via algemeen nummer. Lang wachten. Mag niet. Moet ergens anders. Mw is erg kortaf. Na een vraag over klantvriendelijkheid wordt de hoorn er op gegooid. Triest.

    Sentiment
    • Negative
    Content
    • Customer Service
    Aug 08, 2023
  • Closing account over the phone

    I have been calling Genelca, a very patient and helpful customer service lady. She helped me close my account that I made years ago and that I no longer use. Extremely helpful over the phone. Thank you!

    Sentiment
    • Positive
    Content
    • Customer Service
    Aug 07, 2023
  • SCAM BANK

    SCAM BANK. THEY HAVE CLOSED IN FRANCE AND LEFT THEIR CLIENTS WITH NO SUPPORT. RUN AWAYYY. IF A BANK IS GOING TO BANKRUPT ING WILL BE THE FIRST ONE.

    Sentiment
    • Negative
    Content
    • Account Closure
    Aug 01, 2023
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Sentiment Analysis (limited preview)
-73 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ING  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Service Managers, Digital Product Managers, Banking Executives, Market Research Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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