ING Bank: Poor Customer Service and Technical Issues
  • 79 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Unlock Insights: ING Bank Customer Feedback Report

ING Bank: Poor Customer Service and Technical Issues

ING Bank receives numerous negative reviews regarding their customer service, app functionality, and credit card application process. Users complain of long wait times, unhelpful staff, and frequent app crashes. Some users also express frustration with the difficulty of opening a business account and the lack of support for international customers. Overall, ING Bank's poor service and technical issues contribute to a negative customer experience.

Best for
  • Financial Analysts
  • Customer Service Managers
  • Digital Product Managers
  • Banking Executives
  • Market Research Analysts

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
53 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Export
Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
see all >>
Featured Content
see all >>
  • Customer service is below even 1 star

    Customer service is below even 1 star, horribly bad service and whenever I call, their system is crashed down and they can't help with anything!!! Even in the case where they caused losing my credit card!!!!! I am speechless!!!!

    Sentiment
    • Negative
    Content
    • Customer Service
    Aug 09, 2023
  • Klantenservice

    Ik probeer al een paar dagen te bellen en een medewerker aan de lijn te krijgen, dan sta je 1 uur in de wacht om uiteindelijk met een geĂŻrriteerde onvriendelijke vrouw te dealen.

    Sentiment
    • Negative
    Content
    • Customer Service
    Aug 09, 2023
  • Ontzettend slechte ervaring

    Ontzettend slechte ervaring met het aanvragen van een creditcard als ondernemer. Wat een arrogante opstelling van de medewerker. Antwoord van de medewerker; dan ga je toch naar een andere bank! Diep triest

    Sentiment
    • Negative
    Content
    • Credit Card
    Aug 08, 2023
  • Klantvriendelijkheid ver beneden 0

    Zojuist getracht een afspraak te maken. Op kantoorv Leiden. Via algemeen nummer. Lang wachten. Mag niet. Moet ergens anders. Mw is erg kortaf. Na een vraag over klantvriendelijkheid wordt de hoorn er op gegooid. Triest.

    Sentiment
    • Negative
    Content
    • Customer Service
    Aug 08, 2023
  • Closing account over the phone

    I have been calling Genelca, a very patient and helpful customer service lady. She helped me close my account that I made years ago and that I no longer use. Extremely helpful over the phone. Thank you!

    Sentiment
    • Positive
    Content
    • Customer Service
    Aug 07, 2023
  • SCAM BANK

    SCAM BANK. THEY HAVE CLOSED IN FRANCE AND LEFT THEIR CLIENTS WITH NO SUPPORT. RUN AWAYYY. IF A BANK IS GOING TO BANKRUPT ING WILL BE THE FIRST ONE.

    Sentiment
    • Negative
    Content
    • Account Closure
    Aug 01, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-73 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
53 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Unveiling ABN Amro Customer Feedback: A Detailed Report
    Trustpilot Reviews 82
  2. Dive Into Djurslands Bank Customer Feedback Insights
    Trustpilot Reviews 100
  3. Explore Millennium Bank Feedback Insights
    Google Play Reviews 70
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for ING  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Service Managers, Digital Product Managers, Banking Executives, Market Research Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.