The FirstBank Tu Banca Digital App has received mixed reviews from users. Many appreciate its great service, user-friendly interface, and features that cater to elderly users, praising its convenience and effectiveness. However, significant issues have been reported, including problems with online deposits, app accessibility on certain devices, and transaction update delays. Some users express frustration over not being able to open the app after updates, while others seek more customizable account visibility options. Overall, while the app offers valuable services and support, it faces critical technical challenges that need addressing to enhance user experience and satisfaction.
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Confuso los pasos para iniciar en crear una cuenta, al menos en Mobile, cuando es tu primera vez.
Los updates de las transacciones se tardan y en muchas ocasiones te hacen pensar que tienes X dinero en la cuenta. He indicado esto muchosimas veces en servicio al Cliente y nada.
Cada vez que uso la app tengo que entrar atraves del playstore no entra directo a la app
The mobile banking app is completely useless. I have been unable to make online deposits. Keeps saying can't read photo. I have a Samsung ultra with the best camera available. I'm ready to move my accounts to a better bank. I have tried talking to customer support and have sent emails. Nothing has been resolved.
Great, easy to manage for elderly. all information very accurate. Excellent!
me encanta, puedo gestionar o accesar variar cosas atraves de la aplicaci贸n
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This page displays purchase options and a preview of the customer feedback analysis report for FirstBank Tu Banca Digital App based on online reviews collected from Google Play. The analysis helps Mobile App Developers, Product Managers, Customer Experience Specialists, Digital Marketers, Banking Professionals to discover insights into what people love, dislike, and need.
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