Mixed User Feedback on FirstBank Tu Banca Digital App Performance
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Mixed User Feedback on FirstBank Tu Banca Digital App Performance

The FirstBank Tu Banca Digital App has received mixed reviews from users. Many appreciate its great service, user-friendly interface, and features that cater to elderly users, praising its convenience and effectiveness. However, significant issues have been reported, including problems with online deposits, app accessibility on certain devices, and transaction update delays. Some users express frustration over not being able to open the app after updates, while others seek more customizable account visibility options. Overall, while the app offers valuable services and support, it faces critical technical challenges that need addressing to enhance user experience and satisfaction.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Confuso los pasos para iniciar en crear una cuenta, al menos en Mobile, cuando es tu primera vez.

    Sentiment
    • None
    Content
    • User Experience
    Oct 25, 2024

  • Los updates de las transacciones se tardan y en muchas ocasiones te hacen pensar que tienes X dinero en la cuenta. He indicado esto muchosimas veces en servicio al Cliente y nada.

    Sentiment
    • Negative
    Content
    • App Functionality
    Oct 18, 2024

  • Cada vez que uso la app tengo que entrar atraves del playstore no entra directo a la app

    Sentiment
    • Negative
    Content
    • Convenience
    Oct 10, 2024

  • The mobile banking app is completely useless. I have been unable to make online deposits. Keeps saying can't read photo. I have a Samsung ultra with the best camera available. I'm ready to move my accounts to a better bank. I have tried talking to customer support and have sent emails. Nothing has been resolved.

    Sentiment
    • Negative
    Content
    • App Functionality
    Sep 20, 2024

  • Great, easy to manage for elderly. all information very accurate. Excellent!

    Sentiment
    • Positive
    Content
    • Convenience
    Aug 26, 2024

  • me encanta, puedo gestionar o accesar variar cosas atraves de la aplicaci贸n

    Sentiment
    • Positive
    Content
    • Convenience
    Aug 26, 2024
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Sentiment Analysis (of 30 reviews)
50 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for FirstBank Tu Banca Digital App based on online reviews collected from Google Play. The analysis helps Mobile App Developers, Product Managers, Customer Experience Specialists, Digital Marketers, Banking Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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