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Frustration Mounts as OfferUp Adds Intrusive Ads, Fails to Remove Scams

Frustration Mounts as OfferUp Adds Intrusive Ads, Fails to Remove Scams

30 reviews between May 23, 2023 and May 24, 2023.

OfferUp is a platform for buying and selling items, but recent updates caused frustration among its users. The new addition of intrusive advertisements, scams, and difficulties in posting items has made it hard for people to use the app. Some users were also charged without proper warning, while others could not access their conversations due to the numerous ads. While the app layout is cool, its inconsistency in removing scam sellers and incapability to remove unsold items automatically has left its users disappointed.

‎OfferUp - Buy. Sell. Letgo.
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30 reviews between May 23, 2023 and May 24, 2023.

May 23, 2023 - May 24, 2023
  • They hate their users

    I was willing to tolerate it the obvious scams constantly popping up but you guys are on drugs if you think im going to put up with random pop up ads. Make your app better and youll gain users. DELIBERATELY MAKE IT WORSE AND PEOPLE WILL JUST USE FACEBOOK MARKETPLACE INSTEAD. Idiots.

    Sentiment
    • Negative
    Content
    • Ads
    May 24, 2023
  • Can’t get any respondes

    I messaged like 10 plp for items and never haven’t gotten a response from any of them and then I tried on my friends and instantly got a response. I even paid for the premium and still didn’t work.

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 24, 2023
  • Offer NOT

    The developers messed up on this one… now that you’re forcing people to watch ads. Should’ve kept it the way it was before peace out offer up market place on Facebook and Craigslist work better! Greedy!

    Sentiment
    • Negative
    Content
    • Ads
    May 24, 2023
  • Too many cons

    I don’t get this app. I was able to sell only one item out of 40 posted. I haven’t been able to purchase anything because the sellers don’t respond.

    Pro: It was simple to ship the one item I sold.

    Cons: You can’t see the price of an item unless you click on it. Ads play between searches. Half of items shown are ads to third party sites (Temu is one I get redirected to often). The app doesn’t work with a VPN. It’s hard to get customers to see your product unless you pay to promote your items.

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 24, 2023
  • Scammed me out of $20 (will update review if OfferUp decides to refund me)

    Refused to give my money back, misleading marketing, didn’t receive promised free trial. I tried signing up for the free 3-day trial and then I payed with Apple Pay and AFTER they got my card info, they said I had already used the 3 day trial and they charged my card $20 without my authorization!! They are refusing to refund my money even though I cancelled it right away and never got any benefits of the subscription, and i explained that all to them and they must have missed it. I have all the screenshots that show I was not warned beforehand and it’s extremely misleading, there’s many others that have had the same issue.

    Sentiment
    • Negative
    Content
    • Pricing
    May 24, 2023
    • Messaging System

      I think it is ridiculous that I can’t access my conversations due to the multiple adds of “going premium”

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 24, 2023
    • The New Update Ruined The App

      Way too many ads, I’m just trying to scroll and then BOOM an unavoidable, unwarranted 1 minute ad pops up. At least give me the option to watch 3 at once and then leave me alone for an hour…it really ruined the quality of the experience.

      Sentiment
      • Negative
      Content
      • Ads
      May 24, 2023
    • Listing never show up

      Been trying on and off with this app but for some reason my listings NEVER show up. I even check from a different phone and nothing yet it says it’s listed. Emailed offer up with no response. Complete waste of time and extremely disappointing.

      Sentiment
      • Negative
      Content
      • Others
      May 24, 2023
    • Bad ads

      I just got an ad saying that my memory was low on my iPhone, which is freaking impossible because I have no apps open… That is predatory advertising and you’re gonna take advantage of people who don’t know technology you need to stop doing ads like that it ain’t worth the money sell me a dishwasher not software

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 24, 2023
    • Need to fix scrolling

      I’m trying to leave a review for a seller but I can’t scroll down to submit. That’s a big problem right now I’m my iPhone.

      Sentiment
      • None
      Content
      • Features and Usability
      May 24, 2023
    • Needs improvement

      Was working perfectly, now searching for another app with same features without the annoying ads. Why would I pay premium if I’m not buying daily??? Can barely view 2 items before an AD pops up and by then I just close it and go to the next app.

      Sentiment
      • Negative
      Content
      • Ads
      May 24, 2023
    • Too much fraud

      Too many scam sellers and it takes too long for them to be removed if reported. Offer Up let’s them create new profiles anyway. The app/company needs to drastically improve their security before I feel safe buying from anyone who isn’t local.

      Sentiment
      • Negative
      Content
      • Others
      May 24, 2023
    • Privacy

      I don’t like when they send me a text saying they found something that I might like. I will do my own shopping

      Sentiment
      • Negative
      Content
      • Others
      May 24, 2023
    • Downhill

      It used to be a good app to sell and buy things, but with the influx of having to go through ads upon ads is stupid!

      Sentiment
      • Negative
      Content
      • Ads
      May 23, 2023
    • Missing basic features

      There is no way to mark an item as pending. You cannot browse albums to upload a photo so if a photos is from 6 months ago, I have to scroll through thousands of photos before I find the item. Give us the ability to browse albums.

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 23, 2023
    • Too many ads after update.

      I’m now bombarded with intrusive ads with normal use. New as of the last few weeks. I like the old app better.

      Sentiment
      • Negative
      Content
      • Ads
      May 23, 2023
    • OfferUp

      I’ve been wanting to use this app to sell some items but I can’t even post anything. Once I hit post, it just gets removed. As many times as I try

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 23, 2023
    • Amazing

      Very cool layout

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • Not useful

      Too full of ads instead of people selling locally

      Sentiment
      • Negative
      Content
      • Ads
      May 23, 2023
    • A little disappointed

      I’ve been using offer up for some time now, and the recent addition of ads as you scroll through as well as exterior sites being able to post, really gets annoying. If you had dedicated ad bars, that would be one thing, but having a pop-up ad where I can’t get out of it is absolutely ridiculous. I’m not playing some game, I’m actually looking for particular items.

      Sentiment
      • None
      Content
      • Ads
      May 23, 2023
    • Maravilloso

      Esta app es una maravilla, te ayuda a obtener cosas de calidad 🫶🏻

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • Ads ads ads

      Ads cover the full window of your phone for a few seconds until the close option appears that is really small that it will still register that you clicked on the ad and will redirect you to a new screen. This should be illegal because it’s the same tactics used for malware.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 23, 2023
    • I'm done with this app!

      I've been using it for 6 years and it just keeps getting worse! The fancy new random pop-up ad's are a pain, and most of them cant be closed!! You have to kill the app to get rid of them!! I guess you can pay $8/mo to get rid of the ad's, but I pay $20/mo for promote plus and I have to put up with the ad's?!? No more selling on OfferUp for me, subscription cancelled!!

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 23, 2023
    • Sell-sell-sell-sell

      I’m always on here cleaning out my closet or my Dads house-so much to go this app works for me on sooo many levels-thanks offer up!

      Sentiment
      • Positive
      Content
      • Others
      May 23, 2023
    • Recent purchases

      Hedge Trimmer from Cody
      A+++

      Sentiment
      • Positive
      Content
      • Others
      May 23, 2023
    • Why the ads?

      It’s a app for selling stuff, not entertainment. Skip the forced ads.

      Sentiment
      • Negative
      Content
      • Ads
      May 23, 2023
    • Love

      Such a great app.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • Great app but has flaws.

      It’s a great app I really like it. I have sold and purchased many items. But you should implement a feature where unsold items get unlisted automatically after a month, unless you reenlist it. It’s really annoying to search for something and an item from three years ago that never got marked as sold by the user never got removed. Other than that the app is really easy to navigate and posting is a breeze. I know its the user’s fault to not marking as sold, BUT of they got removed automatically that would not be an issue.

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 23, 2023
    • Not that great of an app.

      Lots of bots and fakes

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 23, 2023
    • Sell

      Put my truck for sale in 2 days gone good offers too

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023

Sentiment Analysis

  • Positive(6)
    20%
  • Negative(22)
    73%
  • None(2)
    7%
-53 Net Promoter
Score

Popular Topics

  • Features and Usability(11)
    37%
  • Ads(9)
    30%
  • Others(5)
    17%
  • Technical Issues(4)
    13%
  • Pricing(1)
    3%

Languages

  • English(29)
    97%
  • Spanish(1)
    3%

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