Mixed User Experiences: Convenience vs. Technical Glitches on Amazon App
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Mixed User Experiences: Convenience vs. Technical Glitches on Amazon App

Insightful Amazon App Feedback Analysis Report Available

Mixed opinions on the Amazon app with varying experiences from smooth transactions to delivery issues and difficulties in customer service. Users appreciate the wide range of products but encounter problems with account switching, payment methods, and country changing functionalities. Some face persistent login issues, frozen screens, and notification spam. Concerns include incorrect deliveries, poor customer service responses, and lack of direct payment options. Overall, Amazon app users highlight the convenience of finding desired items but express frustration with technical glitches and service limitations.

Source: App Store Reviews of Amazon

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Customer Feedback Analysis of Amazon

Explore in-depth analysis of user feedback on the Amazon App, covering convenience, technical issues, and service experiences.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • Deleted won’t let me sign in

    Deleted won’t let me sign in. Does not accept my Amazon login details. Will have to continue using safari 🤷🏻‍♂️

    Sentiment
    • Negative
    Content
    • App Functionality and User Experience
    Mar 22, 2024
  • Plus moyen de changer de pays :-((

    Depuis la dernière version plus possible de changer le pays

    Sentiment
    • Negative
    Content
    • Language and Country Settings
    Mar 10, 2024
  • Worst seller ever to my opinion.

    Bad app
    Bad service
    Bad experience

    Customer experience going down the drain. I would strongly suggest to buy elsewhere.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Mar 04, 2024
  • Le VS

    C’est la meilleurs application de Shop contre Shain il le ratatine

    Sentiment
    • Positive
    Content
    • Product Ordering and Delivery
    Feb 10, 2024
  • Décevant

    Que des problèmes avec Amazon et c’est encore pire depuis qu’il y a l’application.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jan 31, 2024
  • Cadeaucheque niet valideerbaar in alle Amazon landen

    Cadeaucheques ontvangen van Amazon.fr maar zijn niet geldig voor Amazon.com of .be. App is moeilijk om te schakelen naar ander land.

    Sentiment
    • None
    Content
    • Payment Methods and Transactions
    Jan 23, 2024
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Sentiment Analysis (limited preview)
-33 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Amazon based on online reviews collected from App Store. The analysis helps Product Managers, User Experience Designers, Customer Service Executives, Mobile App Developers, Digital Marketers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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