Mixed User Experiences: Convenience vs. Technical Glitches on Amazon App
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Mixed User Experiences: Convenience vs. Technical Glitches on Amazon App

Mixed opinions on the Amazon app with varying experiences from smooth transactions to delivery issues and difficulties in customer service. Users appreciate the wide range of products but encounter problems with account switching, payment methods, and country changing functionalities. Some face persistent login issues, frozen screens, and notification spam. Concerns include incorrect deliveries, poor customer service responses, and lack of direct payment options. Overall, Amazon app users highlight the convenience of finding desired items but express frustration with technical glitches and service limitations.

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Custom Date - Jul 17, 2024
Featured Content
  • Deleted won’t let me sign in

    Deleted won’t let me sign in. Does not accept my Amazon login details. Will have to continue using safari 🤷🏻‍♂️

    • Negative
    • App Functionality and User Experience
    Mar 22, 2024
  • Plus moyen de changer de pays :-((

    Depuis la dernière version plus possible de changer le pays

    • Negative
    • Language and Country Settings
    Mar 10, 2024
  • Worst seller ever to my opinion.

    Bad app
    Bad service
    Bad experience

    Customer experience going down the drain. I would strongly suggest to buy elsewhere.

    • Negative
    • Customer Service Experience
    Mar 04, 2024
  • Le VS

    C’est la meilleurs application de Shop contre Shain il le ratatine

    • Positive
    • Product Ordering and Delivery
    Feb 10, 2024
  • Décevant

    Que des problèmes avec Amazon et c’est encore pire depuis qu’il y a l’application.

    • Negative
    • Customer Service Experience
    Jan 31, 2024
  • Cadeaucheque niet valideerbaar in alle Amazon landen

    Cadeaucheques ontvangen van Amazon.fr maar zijn niet geldig voor Amazon.com of .be. App is moeilijk om te schakelen naar ander land.

    • None
    • Payment Methods and Transactions
    Jan 23, 2024
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Sentiment Analysis (of 30 reviews)
-33 Net Promoter
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Amazon based on online reviews collected from App Store. The analysis helps Product Managers, User Experience Designers, Customer Service Executives, Mobile App Developers, Digital Marketers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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