Mixed Customer Reviews for Walmart's Services and App
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Mixed Customer Reviews for Walmart's Services and App

Customers praise Walmart's staff engagement, user-friendly website, and affordable prices. Some note issues with the app's font size and search functionality, as well as cancelled orders and missing items. Complaints also include poor in-store service and unwanted notifications. However, users appreciate the convenience of delivery and pickup services and commend Walmart's customer service for promptly addressing issues.

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  • Customer Service Executives
  • Marketing Analysts
  • Product Managers
  • E-commerce Specialists

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Spoiled food

    Walmart shoppers provide spoiled food often for preparation for delivery. I am disappointed as a customer.

    Sentiment
    • Negative
    Content
    • Online Order Fulfillment Complaints
    May 24, 2023
  • Cancelled orders

    Why do you keep canceling my orders?

    Sentiment
    • Negative
    Content
    • Online Order Fulfillment Complaints
    May 24, 2023
  • On Line Shopping

    Good walmart app, it would help if quantities of an item can be edited at checkout time.

    Sentiment
    • Positive
    Content
    • User Interface and Accessibility
    May 23, 2023
  • Prime Should not have to pay shipping!

    I have prime I should not have to be paying shipping

    Sentiment
    • Negative
    Content
    • Payment Method Concerns
    May 23, 2023
  • Best place to shop

    Bought quality items at bargain basement prices

    Sentiment
    • Positive
    Content
    • Product Availability and Pricing
    May 23, 2023
  • First Walmart Order on line with App

    So far so good. App was easy to navigate. Good choice of products. Waiting for efficiency of delivery.

    Sentiment
    • Positive
    Content
    • Delivery Service Experience
    May 23, 2023
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Sentiment Analysis (of 30 reviews)
10 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Walmart: Shopping & Savings based on online reviews collected from App Store. The analysis helps Retail Managers, Customer Service Executives, Marketing Analysts, Product Managers, E-commerce Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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