Users Complain About Poor UI, Returning Items, and Security on Amazon App
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Users Complain About Poor UI, Returning Items, and Security on Amazon App

The Amazon app has been subject to a barrage of negative reviews, with users complaining about issues with the search function, lists, and UI. Many users have reported difficulty with returning items, glitches in the app and have requested for the return of features that have been removed or changed. There are also concerns about the security of resellers on the app. Users have reported unsatisfactory customer service and problems with late deliveries.

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Custom Date - Apr 15, 2024
Featured Content
  • LISTS GONE WHAT HAPPENED???!

    …..

    Sentiment
    • Negative
    Content
    • Wish List Functionality and Customization
    May 24, 2023
  • Late delivery or none at all

    Lately packages have been LATE ! What’s the point of having prime and choosing the over night or short delivery date , when suddenly the package is now LATE! And all we get is wait 2-3 more days then call back 🤦🏻‍♂️.. by this time it’s almost a week

    Sentiment
    • Negative
    Content
    • Delivery Delays and Prime Service
    May 23, 2023
  • App needs to be fixed

    Idk what’s going on with this app but I can even look at the review pics or videos without it freezing , can’t be my internet as I have fiber and I’m pulling well over 400 mbs

    Sentiment
    • Negative
    Content
    • App Performance and Freezing Issues
    May 23, 2023
  • Worst customer service

    nomula thirumal and Preethi prasuna
    How do u guys even have a job here
    No help what so ever worstttt experience.

    Sentiment
    • Negative
    Content
    • Account Management and Login Difficulties
    May 23, 2023
  • Bug-returns

    Return option tab randomly disappears and reappears since the last 2 updates. Fix it asap please!

    Sentiment
    • Negative
    Content
    • App Performance and Freezing Issues
    May 23, 2023
  • Configuración

    Aunque se configura el idioma y la moneda, constantemente la modifica y hay que volver a configurar, muy cansón…

    Sentiment
    • Positive
    Content
    • Language and Currency Settings
    May 23, 2023
  • See All Reviews
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Amazon Shopping based on online reviews collected from App Store. The analysis helps Product Managers, UX/UI Designers, Customer Service Executives, Retail Analysts, eCommerce Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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