O2 Customer Woes: Dropped Calls, Poor Signal & Service
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O2 Feedback Report: Insights into Customer Satisfaction

O2 Customer Woes: Dropped Calls, Poor Signal & Service

O2 customers express frustration with dropped calls, poor signal, and abysmal customer service. Complaints include unauthorized account access, billing issues, and difficulty canceling contracts. Some mention problems since the merger with Virgin Mobile. Refunds, network coverage, and account cancellations are highlighted issues.

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  • Customer Experience Managers
  • Market Researchers
  • Business Strategists
  • Consumer Advocates

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Awful from start to finish

    Awful from start to finish. Took 45 mins to get to speak to somebody who in Manila or Kuala Lumpur and her English was very poor and she seemed quite incompetent as well.

    Sentiment
    • Negative
    Content
    • Customer Service
    Feb 09, 2024
  • Awful customer service

    Awful customer service. I rang up with an issue and was spoken to very rudely and then hung up on me while I was talking. Also the network signal is awful so would avoid at all costs.

    Sentiment
    • Negative
    Content
    • Customer Service
    Feb 09, 2024
  • brainless business

    brainless business - have spoken to 3 sales staff about the same issue and all have fobbed me off to make payment for something then delivered nothing. Scam of a company.

    Sentiment
    • Negative
    Content
    • Account Management
    Feb 09, 2024
  • Worst customer services in the world

    Worst customer services in the world When my contract ends , I’ll switch back to Vodaphone and pay £10 extra I may to start a court action against them

    Sentiment
    • Negative
    Content
    • Customer Service
    Feb 09, 2024
  • O2 is bad

    I used to use virgin media and then they transferred me to O2. It has the worst network in the UK. I am working as delivery driver everywhere and I never seen a worst network than o2

    Sentiment
    • Negative
    Content
    • Network Coverage
    Feb 08, 2024
  • They lie to their customers

    They lie to their customers, fob them off, waste their time. AWFUL company.

    Sentiment
    • Negative
    Content
    • Customer Service
    Feb 08, 2024
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Sentiment Analysis (of 30 reviews)
-90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for O2  based on online reviews collected from Trustpilot. The analysis helps Telecommunications Analysts, Customer Experience Managers, Market Researchers, Business Strategists, Consumer Advocates to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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