O2 Customer Woes: Dropped Calls, Poor Signal & Service
  • 77 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
O2 Feedback Report: Insights into Customer Satisfaction

O2 Customer Woes: Dropped Calls, Poor Signal & Service

O2 customers express frustration with dropped calls, poor signal, and abysmal customer service. Complaints include unauthorized account access, billing issues, and difficulty canceling contracts. Some mention problems since the merger with Virgin Mobile. Refunds, network coverage, and account cancellations are highlighted issues.

Best for
  • Telecommunications Analysts
  • Customer Experience Managers
  • Market Researchers
  • Business Strategists
  • Consumer Advocates

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
29 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Export
Custom Date - Sep 07, 2024
Popular Phrases (of 30 reviews)
see all >>
Featured Content
see all >>
  • Awful from start to finish

    Awful from start to finish. Took 45 mins to get to speak to somebody who in Manila or Kuala Lumpur and her English was very poor and she seemed quite incompetent as well.

    Sentiment
    • Negative
    Content
    • Customer Service
    Feb 09, 2024
  • Awful customer service

    Awful customer service. I rang up with an issue and was spoken to very rudely and then hung up on me while I was talking. Also the network signal is awful so would avoid at all costs.

    Sentiment
    • Negative
    Content
    • Customer Service
    Feb 09, 2024
  • brainless business

    brainless business - have spoken to 3 sales staff about the same issue and all have fobbed me off to make payment for something then delivered nothing. Scam of a company.

    Sentiment
    • Negative
    Content
    • Account Management
    Feb 09, 2024
  • Worst customer services in the world

    Worst customer services in the world When my contract ends , I’ll switch back to Vodaphone and pay £10 extra I may to start a court action against them

    Sentiment
    • Negative
    Content
    • Customer Service
    Feb 09, 2024
  • O2 is bad

    I used to use virgin media and then they transferred me to O2. It has the worst network in the UK. I am working as delivery driver everywhere and I never seen a worst network than o2

    Sentiment
    • Negative
    Content
    • Network Coverage
    Feb 08, 2024
  • They lie to their customers

    They lie to their customers, fob them off, waste their time. AWFUL company.

    Sentiment
    • Negative
    Content
    • Customer Service
    Feb 08, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
29 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Explore Giffgaff's Customer Feedback Analysis
    Trustpilot Reviews 82
  2. Reveal Du Telecom's Service Secrets: Exclusive Report
    Trustpilot Reviews 71
  3. Virgin Media Customer Feedback Analysis Report
    Trustpilot Reviews 85
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for O2  based on online reviews collected from Trustpilot. The analysis helps Telecommunications Analysts, Customer Experience Managers, Market Researchers, Business Strategists, Consumer Advocates to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.