Mixed Reviews: Giffgaff's Value and Service vs. Coverage Concerns
  • 82 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Explore Giffgaff's Customer Feedback Analysis

Mixed Reviews: Giffgaff's Value and Service vs. Coverage Concerns

Giffgaff receives mixed reviews from customers, with praise for their value, flexibility, and customer service, yet complaints about network coverage issues, slow responses, and disputes over faulty devices. Many customers appreciate Giffgaff's cost-effective plans and mission-driven approach, while others highlight challenges with internet connectivity and roaming services.

Best for
  • Market Researchers
  • Telecommunication Managers
  • Customer Experience Strategists
  • Business Analysts
  • Product Managers

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
18 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Export
Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
see all >>
Featured Content
see all >>
  • Giffgaff will never rip you off

    It never feels like Giffgaff are trying to rip you off, quite the opposite in fact. At their suggestion, I have just reduce my payments to fit my needs. Who else do you know who would do that?

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 03, 2024
  • Have no complaints whatsoever very easy…

    Have no complaints whatsoever very easy to use and top up is simple excellent

    Sentiment
    • Positive
    Content
    • Ease of Use
    Mar 03, 2024
  • I barely have any Internet when leaving…

    I barely have any Internet when leaving home. It does not matter where I go, I cannot connect to the Internet. This is the same experience I have with all three sim cards used on different mobile phones, regardlessof location. I really like this company, but need to find a different provider.

    Sentiment
    • Negative
    Content
    • Network Coverage
    Mar 03, 2024
  • Giffgaff is the network for you

    I’ve been with giffgaff for years now and I won’t be changing . It’s so much easier as you can keep the goodybag on auto renew . The community are a great help has are the agents . If you want a trusted and easy mobile network this is it .

    Sentiment
    • Positive
    Content
    • Long-Term Customer Satisfaction
    Mar 03, 2024
  • Easy to order

    Easy to order, and set up. Value for money. So far, good coverage, early days. The App is easy to use.

    Sentiment
    • Positive
    Content
    • Ease of Use
    Mar 03, 2024
  • I just need an active mobile phone…

    I just need an active mobile phone certain times of the year and with Giffgaff I can choose which months to subscribe and not pay all year round for a service that I wouldn’t be using!

    Sentiment
    • Positive
    Content
    • Value for Money
    Mar 03, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
55 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
18 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. O2 Feedback Report: Insights into Customer Satisfaction
    Trustpilot Reviews 77
  2. BT Business Feedback Analysis: Unveil Customer Insights
    Trustpilot Reviews 100
  3. Oddbox Customer Feedback Insight Report
    Trustpilot Reviews 85
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for giffgaff  based on online reviews collected from Trustpilot. The analysis helps Market Researchers, Telecommunication Managers, Customer Experience Strategists, Business Analysts, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.