Mixed Reviews: Giffgaff's Value and Service vs. Coverage Concerns
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Mixed Reviews: Giffgaff's Value and Service vs. Coverage Concerns

Giffgaff receives mixed reviews from customers, with praise for their value, flexibility, and customer service, yet complaints about network coverage issues, slow responses, and disputes over faulty devices. Many customers appreciate Giffgaff's cost-effective plans and mission-driven approach, while others highlight challenges with internet connectivity and roaming services.

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Giffgaff will never rip you off

    It never feels like Giffgaff are trying to rip you off, quite the opposite in fact. At their suggestion, I have just reduce my payments to fit my needs. Who else do you know who would do that?

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 03, 2024
  • Have no complaints whatsoever very easy…

    Have no complaints whatsoever very easy to use and top up is simple excellent

    Sentiment
    • Positive
    Content
    • Ease of Use
    Mar 03, 2024
  • I barely have any Internet when leaving…

    I barely have any Internet when leaving home. It does not matter where I go, I cannot connect to the Internet. This is the same experience I have with all three sim cards used on different mobile phones, regardlessof location. I really like this company, but need to find a different provider.

    Sentiment
    • Negative
    Content
    • Network Coverage
    Mar 03, 2024
  • Giffgaff is the network for you

    I’ve been with giffgaff for years now and I won’t be changing . It’s so much easier as you can keep the goodybag on auto renew . The community are a great help has are the agents . If you want a trusted and easy mobile network this is it .

    Sentiment
    • Positive
    Content
    • Long-Term Customer Satisfaction
    Mar 03, 2024
  • Easy to order

    Easy to order, and set up. Value for money. So far, good coverage, early days. The App is easy to use.

    Sentiment
    • Positive
    Content
    • Ease of Use
    Mar 03, 2024
  • I just need an active mobile phone…

    I just need an active mobile phone certain times of the year and with Giffgaff I can choose which months to subscribe and not pay all year round for a service that I wouldn’t be using!

    Sentiment
    • Positive
    Content
    • Value for Money
    Mar 03, 2024
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Sentiment Analysis (of 30 reviews)
55 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for giffgaff  based on online reviews collected from Trustpilot. The analysis helps Market Researchers, Telecommunication Managers, Customer Experience Strategists, Business Analysts, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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