Virgin Media Customer Complaints: Poor Service, Difficulty Cancelling, and Connection Issues
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Virgin Media Customer Complaints: Poor Service, Difficulty Cancelling, and Connection Issues

Virgin Media Customer Feedback Analysis Report

Virgin Media receives numerous complaints about poor internet quality, difficulties in canceling services, unhelpful customer service, and frequent connection issues. Customers express frustration with long wait times, high bills, and sudden service suspensions. Many customers also report problems with contacting Virgin Media and changing account details. Overall, there are concerns about the company's reliability, professionalism, and lack of loyalty to customers.

Source: Trustpilot Reviews of Virgin Media 

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Customer Feedback Analysis of Virgin Media 

Uncover the truth behind Virgin Media's customer service with our comprehensive analysis of Trustpilot reviews.

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Custom Date - May 21, 2025
Popular Phrases (limited preview)
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  • Horrible customer support

    Horrible customer support, The whole system is corrupt why allow companies like this to operate in the country

    Sentiment
    • Negative
    Content
    • Customer Service
    Sep 20, 2023
  • Call time wait

    Trying to get through to them on their call centre, to cancel as we simply cannot afford the exorbitant charges any longer – it’s been 30 minutes and we are still listening to their playlist.

    Sentiment
    • Negative
    Content
    • Cancellation Process
    Sep 20, 2023
  • Paying £50+ per month just to get this…

    Paying £50+ per month just to get this speed 🤷 0.6mbps download We pay for the 500mbps package can you explain your inconsistent speeds please?

    Sentiment
    • Negative
    Content
    • Inconsistent Speeds
    Sep 20, 2023
  • WiFi is wery bad

    WiFi is wery bad, just disapears for couple of minutes. No internet connection.Even the signal shows strong. All fine after restarting the router.

    Sentiment
    • Negative
    Content
    • WiFi Connectivity
    Sep 19, 2023
  • P1ss3d off at virgin media

    Absolutely shocking service been on phone for 3 hours trying to cancel our TV package and keep our broadband. If I can get through to anyone I will cancel the lot now. P1ss3d off doesn't cover it.

    Sentiment
    • Negative
    Content
    • Cancellation Process
    Sep 19, 2023
  • Just awful

    Just awfulWhere to start! Wish I’d read reviews before signing up. The worst customer service I’ve ever received from a large company. Shocking customer care team, how it’s still in business given their service (well lack of) is crazy. They really don’t care about looking after their customers. I was with no internet for 3 days due to not being sent the right equipment in their ‘quick start up’ pack so was unable to work from home and the compensation they offered me was £13.50 and that was after I’d tried the WhatsApp method, which is exactly how others have already described, painful and doesn’t actually get you through to anyone and to calling through is even worse because you’re actually greeted by agents who are extremely unhelpful. I honestly reckon the only reason why they’re still getting customers is cause customers are so fed up of spending time getting through to speak to anyone, when they finally do they have no energy to write a review. Trust me, I nearly didn’t! Just don’t want them to gain any additional business, they don’t deserve it and for anyone to experience what I did

    Sentiment
    • Negative
    Content
    • Customer Service
    Sep 19, 2023
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Sentiment Analysis (limited preview)
-80 Net Promoter
Score
Popular Topics (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Virgin Media  based on online reviews collected from Trustpilot. The analysis helps Customer Experience Managers, Brand Reputation Specialists, Digital Marketing Professionals, Product Managers, Telecommunications Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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