Virgin Media Customer Complaints: Poor Service, Difficulty Cancelling, and Connection Issues
Virgin Media Customer Feedback Analysis Report
Virgin Media receives numerous complaints about poor internet quality, difficulties in canceling services, unhelpful customer service, and frequent connection issues. Customers express frustration with long wait times, high bills, and sudden service suspensions. Many customers also report problems with contacting Virgin Media and changing account details. Overall, there are concerns about the company's reliability, professionalism, and lack of loyalty to customers.
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Horrible customer support, The whole system is corrupt why allow companies like this to operate in the country
Sentiment
Negative
Content
Customer Service
Sep 20, 2023
Call time wait
Trying to get through to them on their call centre, to cancel as we simply cannot afford the exorbitant charges any longer – it’s been 30 minutes and we are still listening to their playlist.
Sentiment
Negative
Content
Cancellation Process
Sep 20, 2023
Paying £50+ per month just to get this…
Paying £50+ per month just to get this speed 🤷 0.6mbps download We pay for the 500mbps package can you explain your inconsistent speeds please?
Sentiment
Negative
Content
Inconsistent Speeds
Sep 20, 2023
WiFi is wery bad
WiFi is wery bad, just disapears for couple of minutes. No internet connection.Even the signal shows strong. All fine after restarting the router.
Sentiment
Negative
Content
WiFi Connectivity
Sep 19, 2023
P1ss3d off at virgin media
Absolutely shocking service been on phone for 3 hours trying to cancel our TV package and keep our broadband. If I can get through to anyone I will cancel the lot now. P1ss3d off doesn't cover it.
Sentiment
Negative
Content
Cancellation Process
Sep 19, 2023
Just awful
Just awfulWhere to start! Wish I’d read reviews before signing up. The worst customer service I’ve ever received from a large company. Shocking customer care team, how it’s still in business given their service (well lack of) is crazy. They really don’t care about looking after their customers. I was with no internet for 3 days due to not being sent the right equipment in their ‘quick start up’ pack so was unable to work from home and the compensation they offered me was £13.50 and that was aft...
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This page displays purchase options and a preview of the customer feedback analysis report for Virgin Media based on online reviews collected from Trustpilot. The analysis helps Customer Experience Managers, Brand Reputation Specialists, Digital Marketing Professionals, Product Managers, Telecommunications Consultants to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
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