Customer Complaints About Nordstrom's Poor Customer Service
Nordstrom Customer Feedback Analysis Report
Nordstrom customers complain about poor customer service, canceled orders, stolen packages, and faulty returns. Many customers express frustration with the decline in Nordstrom's customer service quality and the lack of resolution to their issues. Issues include canceled items, incorrect orders, lost packages, and unhelpful customer support. Some customers also mention the decline in shipping quality and the need to pay extra fees for poor shipping. Overall, customers express dissatisfaction with Nordstrom's customer service and the decline in the company's reputation.
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Writing regarding a frustrating experience I had trying to order a cologne for our friend's birthday. I placed an order with "2 day shipping," but 1 day after the item was expected to arrive, I received a surprising email that my order is being canceled entirely.I was still able to re-order online, and after reaching out to customer service, I was assured my item would arrive this time. The next day, my order was canceled again out of the blue. If you read the other reviews here, several custom...
Sentiment
Negative
Content
Order Cancellation
Jan 23, 2024
The decline of Nordstrom from a service…
The decline of Nordstrom from a service perspective is truly sad to see. They used to be my holy grail (I am in my 40s and have shopped there since I was 13) and they have really lost their touch in the past 5 years, both from an in store and online experience perspective. Once again they are unable to fulfill an order of mine and I have to hunt it down myself and find out why it isn't shipping only to learn the item was sold to someone in store (I purchased online). Really wish they could get ...
Sentiment
Negative
Content
Online Shopping Experience
Jan 19, 2024
Nonna Bukhman in Lingerie/Hosiery was…
Nonna Bukhman in Lingerie/Hosiery was excellent.She knows how to fit properly.She was helpful and gave good advice.I will only go back to her. Thank you!
Sentiment
Positive
Content
Customer Service
Jan 15, 2024
Place the order online Nordstrom store…
Place the order online Nordstrom store on Nov 3 said I could pick up Nov 5 and hadn’t go yet
Sentiment
Negative
Content
Order Cancellation
Dec 07, 2023
THEY SOLD ME USED BOOTS
These bozos sold me USED boots for the price of new ones. The box was trashed, boots had mud on them. Totally disrepectful way of doing business.
Sentiment
Negative
Content
Product Quality
Dec 01, 2023
Great merchandise & quality
Great merchandise. Excellent quality. Tremendous return policy. Knowledgeable staff.
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Frequently Asked Questions About Customer Feedback Analysis Reports
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This page displays purchase options and a preview of the customer feedback analysis report for Nordstrom based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Trainers, Business Analysts, Marketing Professionals, E-commerce Specialists to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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