Customer Complaints About Nordstrom's Poor Customer Service
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    • Retail Managers
    • Customer Service Trainers
    • Business Analysts
    • Marketing Professionals
    • E-commerce Specialists
Customer Complaints About Nordstrom's Poor Customer Service

Nordstrom Customer Feedback Analysis Report

Nordstrom customers complain about poor customer service, canceled orders, stolen packages, and faulty returns. Many customers express frustration with the decline in Nordstrom's customer service quality and the lack of resolution to their issues. Issues include canceled items, incorrect orders, lost packages, and unhelpful customer support. Some customers also mention the decline in shipping quality and the need to pay extra fees for poor shipping. Overall, customers express dissatisfaction with Nordstrom's customer service and the decline in the company's reputation.

Source: Trustpilot Reviews of Nordstrom 

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Customer Feedback Analysis of Nordstrom 

Uncover insights from Nordstrom customer feedback on service, shipping, and more to enhance your business strategy.

Custom Date - May 23, 2025
Featured Content
  • Sudden, repeated order cancellations
    Sentiment
    • Negative
    Content
    • Order Cancellation
    Jan 23, 2024
  • The decline of Nordstrom from a service…
    Sentiment
    • Negative
    Content
    • Online Shopping Experience
    Jan 19, 2024
  • Nonna Bukhman in Lingerie/Hosiery was…
    Sentiment
    • Positive
    Content
    • Customer Service
    Jan 15, 2024
  • Place the order online Nordstrom store…
    Sentiment
    • Negative
    Content
    • Order Cancellation
    Dec 07, 2023
  • THEY SOLD ME USED BOOTS
    Sentiment
    • Negative
    Content
    • Product Quality
    Dec 01, 2023
  • Great merchandise & quality
    Sentiment
    • Positive
    Content
    • Customer Service
    Nov 28, 2023
  • See All Reviews
Sentiment Analysis (limited preview)
-76 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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About Customer Feedback Analysis Reports

  • This page displays purchase options and a preview of the customer feedback analysis report for Nordstrom  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Trainers, Business Analysts, Marketing Professionals, E-commerce Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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