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Nike Customer Service Reviews: Mixed Experiences and Criticisms

Nike Customer Service Reviews: Mixed Experiences and Criticisms

40 reviews between Oct 30, 2023 and Nov 06, 2023.

Nike customer service receives negative reviews for poor support and lack of care for customers. Issues include wrong sizes, delivery problems, and difficulties with returns. Some customers report fraudulent behavior and problems with refunds. However, there are also positive experiences with Nike products and excellent in-store service. The website is criticized for bugs and glitches, causing problems with orders. Overall, Nike receives mixed reviews for its customer service.

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40 reviews between Oct 30, 2023 and Nov 06, 2023.

Oct 30, 2023 - Nov 06, 2023

Featured Content

  • I feel totally disappointed

    I feel totally disappointed, I asked for a product exchange and what they did was a refund. Thanks to your poor attention I have lost the discounts that my product had and on top of that I have lost even the shipping money. Unfortunately, they don't do their job well.

    Sentiment
    • Negative
    Content
    • Customer Service
    Nov 05, 2023
  • Normally good but recently the sizing…

    Normally good but recently the sizing of the new running clothing is hit or miss. I never know whether too size up or size down. They need to state more clearly on their site about certain products fitting differently.

    Sentiment
    • Positive
    Content
    • Product Quality
    Nov 04, 2023
  • Keine termingerechte Lieferung, trotzdem 15 Euro extra für Expressversand

    Mir wurde für 15 Euro extra eine Expresslieferung für den 31.10. angeboten. Ware wurde erst am 2.11 geliefert, also nicht Express. Die 15 Euro muss ich laut Kundenservice trotzdem zahlen. Es tue ihnen Leid. Davon kann ich nicht abbeißen. Werde mich an den Konsumentenschutz wenden.

    Sentiment
    • Negative
    Content
    • Delivery Issues
    Nov 04, 2023
  • In Juni schoenen terug gestuurd omdat…

    In Juni schoenen terug gestuurd omdat deze kapot gingen binnen 2 maanden. Zouden wat laten weten binnen 3 weken nogsteets krijg ik geen antwoord of oplossing. Al zo vaak contact op genomen maar je wordt van t kastje naar de muur gestuurd..

    Sentiment
    • Negative
    Content
    • Customer Service
    Nov 03, 2023
  • Wenn ich weniger als 1 Stern geben…

    Wenn ich weniger als 1 Stern geben könnte würde ich es machen. Schuhe bestellen geht einfach und schnell. Aber Retouren sind eine Katastrophe, erstmal den Aufkleber zu bekommen ist schon schlimm aber dann rennt man seinem Geld hinterher. Das ist anscheinend eine Masche und grenzt für mich an Betrug. Nike nie wieder

    Sentiment
    • Negative
    Content
    • Return Process
    Nov 03, 2023
  • Nike

    Nike. Supporting a murdering occupying state who targets innocent babies and children especially. Boycott these genocide supporters. JUST DO IT.

    Sentiment
    • Negative
    Content
    • Fraud/Scam
    Nov 01, 2023
  • Don't ever buys from these guys because…

    Don't ever buys from these guys because you only have 15 minutes to cancel your order. And there after its tough luck on you ... EVELYN NOT HELPFUL AT ALL.

    Sentiment
    • Negative
    Content
    • Order Cancellation
    Nov 01, 2023
  • Servizio vergognoso

    Sito web fatto con i piedi, pieno di bug e malfunzionamenti con diversi browser. Non si riesce ad inoltrare l'ordine, la procedura finisce sempre con un incomprensibile errore. Ho una gift-card che ora è inutilizzabile! Assistenza che parla a stento l'italiano e non sa che pesci pigliare! A mai più Nike!

    Sentiment
    • Negative
    Content
    • Website Issues
    Oct 31, 2023
  • Rachel excellente vendeuse sur le site…

    Rachel excellente vendeuse sur le site Nike de Lille,agreable souriante aimable gentille.Je recommande à 1000000%

    Sentiment
    • Positive
    Content
    • Customer Service
    Oct 31, 2023
  • Pinsamt

    Pinsamt. Beställer ett par skor airmax och noterar att kanten på främre delen ligger lös i jmf med höger sko. Försöker nå deras service och de är ju omöjligt. Vet någon hur man löser det så jag kan få det utbytt och ej returnet? Sista gången jag beställer ett par skor från nike.

    Sentiment
    • Negative
    Content
    • Product Quality
    Oct 31, 2023
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Sentiment Analysis

-50 Net Promoter
Score

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