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Nike Customer Service Reviews: Mixed Experiences and Criticisms

40 reviews between Oct 30, 2023 and Nov 06, 2023.

Nike customer service receives negative reviews for poor support and lack of care for customers. Issues include wrong sizes, delivery problems, and difficulties with returns. Some customers report fraudulent behavior and problems with refunds. However, there are also positive experiences with Nike products and excellent in-store service. The website is criticized for bugs and glitches, causing problems with orders. Overall, Nike receives mixed reviews for its customer service.

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40 reviews between Oct 30, 2023 and Nov 06, 2023.

Oct 30, 2023 - Nov 06, 2023

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I feel totally disappointed
I feel totally disappointed, I asked for a product exchange and what they did was a refund. Thanks to your poor attention I have lost the discounts that my product had and on top of that I have lost even the shipping money. Unfortunately, they don't do their job well.
Sentiment
- Negative
Content
- Customer Service
Nov 05, 2023
Normally good but recently the sizing…
Normally good but recently the sizing of the new running clothing is hit or miss. I never know whether too size up or size down. They need to state more clearly on their site about certain products fitting differently.
Sentiment
- Positive
Content
- Product Quality
Nov 04, 2023
Keine termingerechte Lieferung, trotzdem 15 Euro extra für Expressversand
Mir wurde für 15 Euro extra eine Expresslieferung für den 31.10. angeboten. Ware wurde erst am 2.11 geliefert, also nicht Express. Die 15 Euro muss ich laut Kundenservice trotzdem zahlen. Es tue ihnen Leid. Davon kann ich nicht abbeißen. Werde mich an den Konsumentenschutz wenden.
Sentiment
- Negative
Content
- Delivery Issues
Nov 04, 2023
In Juni schoenen terug gestuurd omdat…
In Juni schoenen terug gestuurd omdat deze kapot gingen binnen 2 maanden. Zouden wat laten weten binnen 3 weken nogsteets krijg ik geen antwoord of oplossing. Al zo vaak contact op genomen maar je wordt van t kastje naar de muur gestuurd..
Sentiment
- Negative
Content
- Customer Service
Nov 03, 2023
Wenn ich weniger als 1 Stern geben…
Wenn ich weniger als 1 Stern geben könnte würde ich es machen. Schuhe bestellen geht einfach und schnell. Aber Retouren sind eine Katastrophe, erstmal den Aufkleber zu bekommen ist schon schlimm aber dann rennt man seinem Geld hinterher. Das ist anscheinend eine Masche und grenzt für mich an Betrug. Nike nie wieder
Sentiment
- Negative
Content
- Return Process
Nov 03, 2023
Nike
Nike. Supporting a murdering occupying state who targets innocent babies and children especially. Boycott these genocide supporters. JUST DO IT.
Sentiment
- Negative
Content
- Fraud/Scam
Nov 01, 2023
Don't ever buys from these guys because…
Don't ever buys from these guys because you only have 15 minutes to cancel your order. And there after its tough luck on you ... EVELYN NOT HELPFUL AT ALL.
Sentiment
- Negative
Content
- Order Cancellation
Nov 01, 2023
Servizio vergognoso
Sito web fatto con i piedi, pieno di bug e malfunzionamenti con diversi browser. Non si riesce ad inoltrare l'ordine, la procedura finisce sempre con un incomprensibile errore. Ho una gift-card che ora è inutilizzabile! Assistenza che parla a stento l'italiano e non sa che pesci pigliare! A mai più Nike!
Sentiment
- Negative
Content
- Website Issues
Oct 31, 2023
Rachel excellente vendeuse sur le site…
Rachel excellente vendeuse sur le site Nike de Lille,agreable souriante aimable gentille.Je recommande à 1000000%
Sentiment
- Positive
Content
- Customer Service
Oct 31, 2023
Pinsamt
Pinsamt. Beställer ett par skor airmax och noterar att kanten på främre delen ligger lös i jmf med höger sko. Försöker nå deras service och de är ju omöjligt. Vet någon hur man löser det så jag kan få det utbytt och ej returnet? Sista gången jag beställer ett par skor från nike.
Sentiment
- Negative
Content
- Product Quality
Oct 31, 2023
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Sentiment Analysis

Positive(9)

22%
Negative(29)

72%
None(2)

5%

-50 Net Promoter
Score

Languages

English(17)

42%
German(10)

25%
Dutch(5)

12%
French(4)

10%
Swedish(2)

5%
Danish(1)

2%
Italian(1)

2%

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Mixed Reviews for Nike Customer Service and Website Functionality
40 reviews between Oct 30, 2023 and Nov 06, 2023.

Nike customer service receives multiple complaints about slow response times, incorrect orders, and unhelpful staff. Some customers report difficulties in getting refunds for returned items. Others mention problems with the website's functionality and bugs. A few customers express frustration with the lack of clear sizing information on running clothing. Despite these negative experiences, some customers praise the quality of Nike products and the company's website offers attractive deals. One customer highlights the excellent service they received from a salesperson at a Nike store.
Patient Reviews of The Clinic Centre in Turkey
40 reviews between May 17, 2023 and Jul 16, 2023.

Read reviews from patients who underwent various treatments at The Clinic Centre in Turkey. The reviews highlight the professionalism, expertise, and excellent communication of the clinic's team. Patients recommend the clinic for its great value for money and outstanding service. However, there are also a few negative reviews regarding botched procedures and communication issues. Overall, the Clinic Centre is praised for its helpful and caring staff, smooth transfers, and high-quality aftercare.
Pagano: Reliable and Fast E-commerce Store with Excellent Customer Service
32 reviews between Mar 16, 2023 and May 16, 2023.

Pagano is a reliable and fast e-commerce store with excellent customer service. The delivery is punctual and well-packaged, and the products are of high quality and match the description. Some customers have found the shipping costs to be a bit expensive, but the discounts and promotions offered make up for it. Pagano offers a wide selection of products, including clothes and footwear. The website is user-friendly, and the ordering process is straightforward. Overall, Pagano is a recommended online store for those looking for convenience, quality, and great service.

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Nike Customer Service Reviews: Mixed Experiences and Criticisms

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