Nike Customers Complain About Poor Customer Service and Delivery Issues
Uncover Nike's Customer Service Insights

Nike Customers Complain About Poor Customer Service and Delivery Issues

Nike customers have been complaining about poor customer service, delivery issues, and website problems. Some customers have had their orders lost or not delivered, while others have experienced difficulties with returns and refunds. Many have also expressed frustration with the company's website, citing issues with placing orders and using discount codes. Overall, customers have had negative experiences with Nike's customer service and online shopping process.

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Custom Date - Feb 29, 2024

Featured Content

  • Disappointed

    The website is a joke! I attempted several times to purchase a pair of shoes for my nephew and whenever I checkout says “The billing address is too long “

    Sentiment
    • Negative
    Content
    • Website Issues
    Nov 27, 2023
  • Always used this company and always…

    Always used this company and always thought that Nike is one of the best quality companies but several times I have problems with delivery, please pay attention to this!

    Sentiment
    • None
    Content
    • Delivery Issues
    Nov 27, 2023
  • Truffa black Friday..

    Truffa black Friday... Impossible completare acquisti... Poco seri

    Sentiment
    • Negative
    Content
    • Black Friday Sale
    Nov 27, 2023
  • Received my order as expected

    Received my order as expected, in 3 days. Very happy with my new kicks.

    Sentiment
    • Positive
    Content
    • Delivery Issues
    Nov 26, 2023
  • Slechte communicatie!!! Geen oplossing

    Slechte communicatie en klacht wordt niet opgelost omdat men een factuur wil (aankoop is aan te tonen via label en afschrift)

    Sentiment
    • Negative
    Content
    • Customer Service
    Nov 25, 2023
  • Best website

    fast delivery, great prices and amazing website

    Sentiment
    • Positive
    Content
    • Delivery Issues
    Nov 24, 2023
  • See All Reviews

Sentiment Analysis

-67 Net Promoter
Score

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Frequently Asked Questions
  • This page is a research report based on the analysis of online reviews collected from Trustpilot. It contains the top 40 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

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