Nike Customers Complain About Poor Customer Service and Delivery Issues
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Nike Customers Complain About Poor Customer Service and Delivery Issues

Uncover Nike's Customer Service Insights

Nike customers have been complaining about poor customer service, delivery issues, and website problems. Some customers have had their orders lost or not delivered, while others have experienced difficulties with returns and refunds. Many have also expressed frustration with the company's website, citing issues with placing orders and using discount codes. Overall, customers have had negative experiences with Nike's customer service and online shopping process.

Source: Trustpilot Reviews of Nike 

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Customer Feedback Analysis of Nike 

In-depth analysis of Nike customer feedback on service, delivery, and website issues. Essential insights for improving customer experience.

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Custom Date - Dec 25, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Disappointed

    The website is a joke! I attempted several times to purchase a pair of shoes for my nephew and whenever I checkout says “The billing address is too long “

    Sentiment
    • Negative
    Content
    • Website Issues
    Nov 27, 2023
  • Always used this company and always…

    Always used this company and always thought that Nike is one of the best quality companies but several times I have problems with delivery, please pay attention to this!

    Sentiment
    • None
    Content
    • Delivery Issues
    Nov 27, 2023
  • Truffa black Friday..

    Truffa black Friday... Impossible completare acquisti... Poco seri

    Sentiment
    • Negative
    Content
    • Black Friday Sale
    Nov 27, 2023
  • Received my order as expected

    Received my order as expected, in 3 days. Very happy with my new kicks.

    Sentiment
    • Positive
    Content
    • Delivery Issues
    Nov 26, 2023
  • Slechte communicatie!!! Geen oplossing

    Slechte communicatie en klacht wordt niet opgelost omdat men een factuur wil (aankoop is aan te tonen via label en afschrift)

    Sentiment
    • Negative
    Content
    • Customer Service
    Nov 25, 2023
  • Best website

    fast delivery, great prices and amazing website

    Sentiment
    • Positive
    Content
    • Delivery Issues
    Nov 24, 2023
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Sentiment Analysis (limited preview)
-67 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Nike  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Executives, E-commerce Specialists, Marketing Analysts, Brand Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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