Comprehensive Nike Customer Service Feedback Report
Nikecustomer service receives multiple complaints about phone customer support, returns process, and lack of email option. Customers express frustration with cancelled orders, slow refunds, and unresponsivecustomer service. Some also criticize the narrow fit of Nike shoes. Positive feedback is given for fast delivery speeds and excellent customer service from Next. The overall sentiment towards Nike's customer service is negative.
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Service client inexistant depuis la Suisse ... Impossible de renvoyer un article qui est trop petit. Derniere fois que je commande chez eux
Sentiment
Negative
Content
Customer Service
Jan 08, 2024
reklamacja butów uznana w październiku…
reklamacja butów uznana w październiku do dziś nie mogę doczekać się zwrotu pieniędzy. wykonałem już kilka telefonów do nich i nic.
Sentiment
Negative
Content
Returns Process
Jan 07, 2024
Just don't
Just don'tNobody answers the emails, no contact, no nothing. Embarrassing for such a large company
Sentiment
Negative
Content
Customer Service
Jan 06, 2024
Terrible customer service.
Terrible customer service.. they have no shame blaming institutions like Apple and American Express for mistakes customer service reps of Nike make.
Sentiment
Negative
Content
Customer Service
Jan 04, 2024
Good experience ordering online however…
Good experience ordering online however their phone customer support is very bad. I talked with an agent for 20 minutes and he could not simply help with a return.
Sentiment
None
Content
Customer Service
Jan 04, 2024
commande jamais arrivée et le service…
commande jamais arrivée et le service client est incompétent. Il coupe la discussion sans raison dès qu'on demande le remboursement. Pour un site sérieux, c'est honteux.
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Nike based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Executives, Product Developers, Brand Strategists, Marketing Analysts to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
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Overview
This page gives you the summaries and sentiment analysis of automatically clustered topics.
Content Analysis (1/2)
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Content Analysis (2/2)
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Buyer Personas
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SWOT Analysis
Learn your product or service's strengths, weaknesses, opportunities and threats.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
See how your data is clustered under different themes, with summaries of the data within each theme.
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