Announcing Free Research Tools: Turn Amazon, Trustpilot, Tripadvisor, Google Play and App Store reviews into market research!
See All Reports >>
Nike Customer Reviews: Poor Service and Unsatisfactory Experience

Nike Customer Reviews: Poor Service and Unsatisfactory Experience

40 reviews between Oct 30, 2023 and Nov 06, 2023.

Nike customer reviews reveal poor service, unresponsive communication, and issues with ordering, delivery, and returns. Customers complain about defective products, delays in refunds, and unsatisfactory customer support. Some reviewers express frustration with Nike's association with controversial political issues. Overall, the reviews suggest a negative customer experience with Nike.

Nike 
Get a comprehensive research report!
Get a comprehensive research report right away

This research report is limited to the analysis of 40 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews.

Buy Now!

40 reviews between Oct 30, 2023 and Nov 06, 2023.

Oct 30, 2023 - Nov 06, 2023

Popular Phrases

see all >>

Featured Content

see all >>
  • kaum Sachen für Frauen; keine fachgerechte Beratung

    Gestern war ich zum ersten Mal in dem GeschĂ€ft, und es war a) eine EnttĂ€uschung und b) sehr klein und c) es gibt kaum Kleidung, noch weniger fĂŒr Frauen als fĂŒr MĂ€nner. Außerdem gibt es wenig Unkleidekabinen, so dass man beim Anblick der Warteschlagen lieber nichts kaufe. Die Fitnesskleidung fĂŒr Frauen, wenn ĂŒberhaupt vorhanden, hatte LadenhĂŒterfarben.Ich hatte Interesse an Sportschuhen, aber die junge Dame, die mich beriet, kann nicht vom Fach gewesen sein. Sie wollte mir Schuhe verkaufen, die vorne zu wenig Platz hatten, und als ich sie fragte, ob man in Winterlaufschuhen nicht mehr schwitzt als in normalen, sagte sie "nein", obwohl Winterschuhe ja laut werbendem Text keine NĂ€sse durchlassen wĂŒrden. Schon als ich die Schuhe im Laden anprobierte, wurde mir warm (im Vergleich zu einem Laufschuh, der nicht fĂŒr den Winter ist, und den ich am anderen Fuß trug). Als ich ihr das sagte, guckte sie mich mit großen Augen an und war total ĂŒberrascht.

    Sentiment
    • Negative
    Content
    • In-store Experience
    Nov 05, 2023
  • I feel totally disappointed

    I feel totally disappointed, I asked for a product exchange and what they did was a refund. Thanks to your poor attention I have lost the discounts that my product had and on top of that I have lost even the shipping money. Unfortunately, they don't do their job well.

    Sentiment
    • Negative
    Content
    • Returns and Refunds
    Nov 05, 2023
  • 2 verschillende veters in mijn nieuwe…

    2 verschillende veters in mijn nieuwe dunks. Doorgegeven en dan zeggen ze: wij geven geen garantie op veters je kunt ze retour sturen en nieuwe bestellen. Nu dus maar een nieuw paar besteld en dan kijk ik wel welke 2 veters het beste zijn en dan stuur ik een setje weer terug. Lekker duurzaam bedrijf dat nike.

    Sentiment
    • Negative
    Content
    • Product Quality
    Nov 04, 2023
  • Absolute Katastrophe!

    Absolute Katastrophe!! Verdacht auf betrĂŒgerisches Vorgehen! Nach Telefonat mit dem Kundenservice, um herauszufinden was mit meiner Retoure ist, soll anscheinend das Paket leer gewesen sein!! Mal ganz ehrlich, wer glaubt euch das ?! Und warum sollte ich ein leeres Paket zurĂŒckgeben? Nike: ich hoffe ihr lest diese Meldungen, hört auf damit diesem Vorgehen! Fall es es hier eine Sammelklage sich ergeben sollte, ich bin dabei !!

    Sentiment
    • Negative
    Content
    • Returns and Refunds
    Nov 04, 2023
  • our family always trust nike products…

    our family always trust nike products like clothing, sportwear, sport shoes and others product alway make us satisfied to wear it

    Sentiment
    • Positive
    Content
    • Product Quality
    Nov 04, 2023
  • Keine termingerechte Lieferung, trotzdem 15 Euro extra für Expressversand

    Mir wurde fĂŒr 15 Euro extra eine Expresslieferung fĂŒr den 31.10. angeboten. Ware wurde erst am 2.11 geliefert, also nicht Express. Die 15 Euro muss ich laut Kundenservice trotzdem zahlen. Es tue ihnen Leid. Davon kann ich nicht abbeißen. Werde mich an den Konsumentenschutz wenden.

    Sentiment
    • Negative
    Content
    • Delivery
    Nov 04, 2023
  • In Juni schoenen terug gestuurd omdat…

    In Juni schoenen terug gestuurd omdat deze kapot gingen binnen 2 maanden. Zouden wat laten weten binnen 3 weken nogsteets krijg ik geen antwoord of oplossing. Al zo vaak contact op genomen maar je wordt van t kastje naar de muur gestuurd..

    Sentiment
    • Negative
    Content
    • Customer Service
    Nov 03, 2023
  • Wenn ich weniger als 1 Stern geben…

    Wenn ich weniger als 1 Stern geben könnte wĂŒrde ich es machen. Schuhe bestellen geht einfach und schnell. Aber Retouren sind eine Katastrophe, erstmal den Aufkleber zu bekommen ist schon schlimm aber dann rennt man seinem Geld hinterher. Das ist anscheinend eine Masche und grenzt fĂŒr mich an Betrug. Nike nie wieder

    Sentiment
    • Negative
    Content
    • Returns and Refunds
    Nov 03, 2023
  • Excellent Customer Service experience

    So it seems I am on my own with a 5* review. Ordered trainers to go to Germany. They ended up at a local post office who said they didn’t have them anymore. Used the chat to speak to Customer Services who apologised, tacked the order and issued a refund there and then! Plus a 20% off discount code. No hassle and very impressed.

    Sentiment
    • Positive
    Content
    • Delivery
    Nov 02, 2023
  • Nike

    Nike. Supporting a murdering occupying state who targets innocent babies and children especially. Boycott these genocide supporters. JUST DO IT.

    Sentiment
    • Negative
    Content
    • Product Quality
    Nov 01, 2023
  • See All Reviews

Sentiment Analysis

-50 Net Promoter
Score

Popular Topics

Languages

Rate this report

Help us to improve this report.

See Other Examples

See other research reports created by our community members from Trustpilot reviews.

See All Research Reports >>
Related Readings

Kimola provides resources to enhance your market research knowledge, providing tutorials, tips and tricks and best practices for different research scenarios.

Complete Market Research Guide for Coffee Shops & Roasters

Complete Market Research Guide for Coffee Shops & Roasters

See how to analyze coffee shop customer reviews on Trustpilot with one click.
3 min read
Complete Market Research Guide for Fitness Centers

Complete Market Research Guide for Fitness Centers

Learn how to conduct market research for fitness centers on Trustpilot with one click.
3 min read
Complete Market Research Guide for Fashion Stores

Complete Market Research Guide for Fashion Stores

Learn how to conduct market research to leverage customer insights for your fashion store on Trustpilot.
2 min read
Complete Market Research Guide For Hobby Stores

Complete Market Research Guide For Hobby Stores

See how to scrape and analyze hobby store reviews on Trustpilot with one click to reveal customer insights.
2 min read
Complete Market Research Guide for Hair & Beauty Salons

Complete Market Research Guide for Hair & Beauty Salons

Learn how to leverage customer feedback for your hair and beauty salon listed on Trustpilot.
2 min read
Complete Market Research Guide for Furniture Stores

Complete Market Research Guide for Furniture Stores

Learn how to analyze reviews of furniture stores on Trustpilot.
2 min read
Frequently Asked Questions

  • This page is a research report based on the analysis of online reviews collected from Trustpilot. It contains the top 40 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media. Also, you can download this report in Excel file format with all the reviews and analyses.

  • Yes, you can, and this is the fun part about Kimola! Kimola offers a variety of free research tools that turn online customer feedback into comprehensive research reports. You can use these tools for different platforms like Amazon, Trustpilot, Tripadvisor, Google Play, and App Store to create your own research reports.

  • Yes, you can have this research report with more reviews analyzed. The page you are viewing is limited to the analysis of 40 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews. Click here you can see the options.

  • Besides free research tools, Kimola also offers software products to collect, analyze and classify customer feedback. Kimola Analytics automatically tracks customer feedback on social media channels, e-commerce sites and articles from news portals. If you already use a tool to collect customer feedback, you can try Kimola Cognitive to upload your existing data for text analysis with sentiment and content classification.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.