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United States

Issues and Lack of Functionality with the myVW App

30 reviews between Oct 14, 2023 and Oct 25, 2023.

The myVW app has numerous issues and lacks important functionality. Users complain about frequent connection problems, inability to lock/unlock the car, inaccurate vehicle tracking, and unreliable remote start feature. The app's user interface is outdated and lacks common sense features. Customer support is also reported to be unhelpful. Overall, the myVW app falls short in providing a satisfactory user experience for VW vehicle owners.

‎myVW
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30 reviews between Oct 14, 2023 and Oct 25, 2023.

Oct 14, 2023 - Oct 25, 2023

Popular Phrases

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  • The App needs some worm

    I like functionality of the app such as ability to preheat the cabin or setting up charge level but it is missing functions such as lock and unlock the car, close and open the windows Other brands are far more superior and provide variety functions including phone as key.

    Sentiment
    • Negative
    Content
    • Lack of Functionality
    Oct 24, 2023
  • Broken after last update, never terribly useful

    For me, all it really ever did was notify me of the door lock status, often incorrectly, making me walk out to my car only to find it was locked all along.
    Being able to start the climate control was nice and so was being able to monitor the battery status while it was charging , but that’s now gone after the latest update.
    Now I just have a picture of my car, but no data from it or way to interact with it.

    Big surprise, but the ability to schedule appointments with the dealership still work…

    Sentiment
    • Negative
    Content
    • Lack of Functionality
    Oct 23, 2023
  • Could Be Better

    I have a 2023 ID.4 and it is basically good for showing status of the vehicle and adjusting the charging level. You can also locate the vehicle with the app but it does not always update frequently.
    My reason for my rating is because there is no way to lock and unlock the ID.4 from the app. It just doesn’t make sense why this is not possible. I do also wish the vehicle location had a way to force it to update.

    Overall great for status but not so much for actual usability.

    Sentiment
    • None
    Content
    • Locking and Unlocking
    Oct 21, 2023
  • Could be better

    This app is a pain to set up. I had to add my vin several times. It was impossible to add an additional user. Had to reset password while setting up acct because it apparently forgot. The additional user couldn’t set up an account because they say the email address wasn’t valid. The very same one that was used two minutes prior to verify email!! So frustrating!!!!!!! Gave up on additional user. Not worth it. Prob will delete main user account too.

    Sentiment
    • Positive
    Content
    • User Account Setup Issues
    Oct 20, 2023
  • Useless when you most need it

    Unfortunately this app does not work when u need it the most. Yesterday i had to wait 2.5 hours in a public parking lot for Roadside Assistance for someone to come unlock my car. My VW net app would not refresh and everytime i’d try to unlock car from app, it would say “your command could not be sent at this time, try again later.” I was unable to attend a very important business meeting bc of VW Net’s ineptitude. This morning i arrived to the office, lo & behold app status is now refreshes. Like i said “WHEN YOU NEED IT THE MOST, VW NET APP IS USELESS.” 👎🏽

    Sentiment
    • Negative
    Content
    • App Connectivity Issues
    Oct 19, 2023
  • Fantastic Product

    Great easy to use app that is very intuitive. Gives accurate information that is also necessary information. Would be great for parents with a child driving the vehicle.

    Sentiment
    • Positive
    Content
    • Lack of Functionality
    Oct 18, 2023
  • Flawed App

    First time I’ve ever felt the need to write a review and I wish it could have been positive. I love my Atlas but this app is a slap in the face to everyone that works on these great vehicles. The vehicle tracking has no refresh option, any time I’ve ever tried to track my vehicle it never shows an accurate placement. I’ve attempted to track the location just to watch the Atlas pull up the driveway while the app shows the car two towns away. There is no option to make adjustments to the climate control settings for auto start which is a huge miss.

    Sentiment
    • Negative
    Content
    • Inaccurate Vehicle Location
    Oct 17, 2023
  • Awesome App!

    Love MYVW App! Makes caring for our car a very enjoyable experience. The remote start and locking and unlocking of the doors is an amazing feature.

    Sentiment
    • Positive
    Content
    • Locking and Unlocking
    Oct 17, 2023
  • 🤙

    Fast and easy to use! You no longer need a diagnostic (Dino) to know what’s wrong with the vehicle 🚗 it’s an All in One app💯🫶

    Sentiment
    • Positive
    Content
    • Lack of Functionality
    Oct 15, 2023
  • Advance

    App works 95% of time difference mileage from app and car not the same other than that good love my id4 pro s AWD customer service not so much.

    Sentiment
    • None
    Content
    • Lack of Functionality
    Oct 15, 2023
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