VW App Frustration: Unreliable, Unresponsive, and Lacks Features
Unlock Insights: VW App's User Feedback Analysis
Many users are frustrated with the VW app as it frequently fails to connect, log in, or work altogether. The app is unreliable and lacks important features. Users complain about errors, glitches, and unresponsiveness from support. Overall, the app is unreliable and frustrating to use.
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Your app is down and I’m completely locked out of my car in the cold Midwest winter
Sentiment
Negative
Content
App Connectivity
Jan 02, 2024
False rating?
I can’t for the life of me figure out why the app is rated so high. Half the time I can’t log in and we can’t even control the door locks on the ID series vehicles. It falsely shows inaccurate range and vehicle’s statuses such as open doors that are actually closed. VW has failed miserably on software and still is.
Sentiment
Negative
Content
Unreliable Features
Jan 01, 2024
Remote Lock Stopped working
Remote Lock and Unlock Stopped working after a year despite keeping the all updated
Sentiment
Negative
Content
Remote Start Problems
Jan 01, 2024
App doesn’t sync
Probably the worst app, does not sync with the car. Was told by support the issue has to be resolved y the dealer, the dealer told me no issue they can find issue must be resolved by car net team. Big loop end result nothing.
Sentiment
Negative
Content
App Connectivity
Jan 01, 2024
Doesn’t always work
Sometimes login screen just keeps loading but doesn’t take you to page. Also when turning on heat or fogger it just loads but doesn’t even turn on.
Sentiment
Negative
Content
Unreliable Features
Jan 01, 2024
This version is Broken
This new version no longer displays the SOC for models first edition or 2021. If you have a 2023 it will display the SOC.
UPDATE: the dealer updated my car from 2.1 all the way to 3.1, and now the app works, displaying the SOC.
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This page displays purchase options and a preview of the customer feedback analysis report for myVW based on online reviews collected from App Store. The analysis helps Product Managers, UX/UI Designers, Customer Service Managers, Software Developers, Marketing Analysts to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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