My M1 App: Severe Functionality Issues and Customer Dissatisfaction
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My M1 App Feedback Report: Dive Into Customer Insights

My M1 App: Severe Functionality Issues and Customer Dissatisfaction

The My M1 app has received overwhelmingly negative reviews due to constant crashes, login issues, inability to view bills, and overall poor functionality. Users express frustration with bugs, errors, and the app being unusable even after multiple attempts at reinstalling. Complaints highlight a lack of basic features like bill viewing, account management, and stability. The app's performance issues have led to significant inconvenience and dissatisfaction among customers, impacting their confidence in M1's services.

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • always got bugs cant even open and crashes everytime

    Sentiment
    • Negative
    Content
    • App Crashing/Not Opening
    Feb 17, 2024

  • My account was upgraded to M1+, but i cannot uninstall this (older) M1 app, please advice how to uninstall from phone

    Sentiment
    • Negative
    Content
    • Uninstallation Issues
    Feb 13, 2024

  • Bad experience. Installed M1 app on my phone and unable to open up and view my account usage.

    Sentiment
    • Positive
    Content
    • App Crashing/Not Opening
    Feb 10, 2024

  • Rubbish app. Change from one debit card to another but app keeps encountered error. Rubbish!!!!!!

    Sentiment
    • Negative
    Content
    • Account Management Issues
    Feb 10, 2024

  • My M1 app not working on Galaxy S9. M1+ app working. I can manage my mobile account but cannot manage linked phone and home broadband. Please help!!!!

    Sentiment
    • Negative
    Content
    • Account Management Issues
    Feb 08, 2024

  • UPDATE: Able to view bill after I downloaded a separate m1+ app. Poor implementation, a simple notice when logging into this outdated app would have sufficed. My 1 star remains. Feb'24: Received Error -1 when trying to view bill. Gave all permissions, cleared cache etc didn't work. Full wipe + reinstall now results in problems logging in. Five hours later I managed to log in, and still receive Error -1 when trying to view bill.

    Sentiment
    • Negative
    Content
    • App Errors/Internal Server Error
    Feb 04, 2024
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Sentiment Analysis (of 30 reviews)
-94 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for My M1 based on online reviews collected from Google Play. The analysis helps Product Managers, User Experience Designers, Mobile App Developers, Customer Service Managers, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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