BCA Mobile App: User Frustrations and Usability Concerns
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BCA Mobile App: User Frustrations and Usability Concerns

Users of the BCA mobile app express frustration with login issues, difficulties in deleting inbox messages, and problems with transactions. Some customers highlight data privacy concerns and the app's overall usability. Despite some positive feedback on transaction convenience, many reviewers mention persistent errors and difficulties in using the app for various banking operations.

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  • Product Managers
  • User Experience Designers
  • Mobile App Developers
  • Marketing Specialists
  • Customer Service Managers

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Min.. Mau nanya koq sekarang inbox di M-banking BCA ga bisa di apus yah.. Kenapah yah.. Tolong info

    Sentiment
    • Positive
    Content
    • App Functionality
    Jul 17, 2024

  • Update rajin tp malah makin jelek, sekarang inbox transfer tidak bisa dihapus satu-satu atau tidak bisa menghapus sesuai yg kita mau...MAKSUDNYA APA??? URGENSI APA??

    Sentiment
    • Negative
    Content
    • App Functionality
    Jul 17, 2024

  • Terimakasih masalah saya sudah terselesaikan begitu ke Bank BCA

    Sentiment
    • Positive
    Content
    • Customer Service
    Jul 17, 2024

  • lampu indikator udah hijau, jaringan stabil, kamera jelas tp mau scan barcode qris gabisa ke scan

    Sentiment
    • Negative
    Content
    • App Functionality
    Jul 17, 2024

  • Sudah ngisi dana 50.000 notif dana sudah masuk tapi di cek info saldo masih Rp.0.00 Ini gimana bca

    Sentiment
    • Negative
    Content
    • Transaction Problems
    Jul 17, 2024

  • Susahnya buat m-beking online, selalu gagal dan gagal, padahal pulsa ada juga,kartu baru beli baru, tolong sistemnya diperbaiki lagi.

    Sentiment
    • Negative
    Content
    • App Functionality
    Jul 17, 2024
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Sentiment Analysis (of 30 reviews)
0 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for BCA mobile based on online reviews collected from Google Play. The analysis helps Product Managers, User Experience Designers, Mobile App Developers, Marketing Specialists, Customer Service Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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