Monzo Bank: User-friendly App and Competitive Interest Rates

The app is very intuitive and easy to use.The exchange rates when traveling abroad are reasonable.The saving pot offers competitive interest rates on my savings.

Great and efficient

The bank is too helpful

It's really great to use

Love the banking app, great savings accounts too, flexibility to transfer funds/money to other accounts, freeze your card in the app, notifications when you spend/receive money, would definitely recommend to friends & family

This service is one of the best I have ever received, straight forward and understandable. Keep up the awesome work

agility in transactions, ease of handling, great rates

It just works really well. I never have issues with the app and it’s easy to navigate and simple to use.

Really user friendly app. Easy to set up. Takes the fear out of banking .

Great bank easy to use

Use Monzo great for personal use but they have really let me down for business use. Been waiting for 3 weeks for a business account decision and nothing! Live chat can't commit to making any promises about how long it will take. Will now look elsewhere.

Wonderful service: supportive of new migrants with no previous UK bank account; user-friendly application

They randomly closed my account. Wouldn't give me any reason or explanation. Wouldn't trust them in the slightest. Dodgy AF

Easy to use, intuitive system supports a great banking system

Did an account transfer from Santander toMonzo, I am stillWaiting for over £1300 pounds to be transferred to me which was my final balance with Santander !!! And it’s been 6 weeks - joke of a company - please avoid l now have no choice but to goto the ombudsman. Take my advice stick with a “proper” bank. There customer service stinks

Best app on this planet for current account and savings. Easy to use let’s you know when money is coming out and wages going in

Good very simple to use

Very good thank you very much

It was good and it was good

Easy to use app and instant text alerts to tell you what you have spent

Very comfortable app, it's so much more straightforward and user-friendly than most banking apps. And the bank itself is lovely, I've had zero problems so far (knock on wood!) And the 4% you gain from savings accounts is amazing, I love it! I'm incredibly happy with Monzo and really don't want to change my bank.

Easy simplistic functions and great to use

No issues occurred in the past few years, pretty easy to use

Shopping and transferring money to grandchildren’s accounts is so very easy …I couldn’t be more pleased with my Monzo account

Great bank, easy to use, perfect for saving!

I love Monzo bank. It’s my first bank account I opened since I arrived in UK. Was able to open an account easily and have no complaints what so ever since 2 years and I do not plan to change.

Great service provided and customer are always their main concern. Will definately recommend to my family.

Monzo is indeed a popular and highly regarded bank, particularly in the United Kingdom. It is known for its user-friendly mobile app, innovative features, and customer-centric approach. Monzo offers various benefits such as instant notifications for transactions, budgeting tools, fee-free spending abroad, and the ability to easily split bills with friends. Additionally, Monzo provides excellent customer support through its in-app chat feature, which many customers find helpful and convenient. Overall, Monzo has gained a positive reputation for its user experience, transparency, and commitment to meeting the needs of its customers.

If you want to be Messed about, Money held for ages before it goes into your account even though they take a % then get yourself a Very Poor Customer Service Monzo business account.

Worst customer service ever. I requested my paper bank statement it did not come through in 6 working days. I have been trying to talk to them about it and request the bank statement again but the are just beating around the bush. I started contacting them since 11-ish am and its 2.26 pm, two different representative chatted at around 4-ish pm and 1-ism am but they left the chat without addressing the elephant in the room.

A real shame. I'd enjoyed Monzo prior to last week when whilst on holiday they froze my card - no warning, no request from me. And then wouldn't unfreeze it. A week later and after multiple emails, I've just cancelled the card because seemingly nobody could be bothered to unfreeze it. Anyway, I'll still stick with Monzo for now but just be wary with some of these new banks because they're processes and policies can be a bit meh and you can end up in a foreign country without access to your money if they make a mistake like in my case.

Ease of use and user-friendly interface.

It's just perfect no hustle

Always a human on the other side of keyboard,if you need assistance,so don’t despair.Genuinely does help with budgeting and stuff using the app. i’m terribly bad with money but i’m getting better and saving using the app.

Received the payment for selling a car privately, after few minutes of receiving the payment Monzo has disabled my account and does not let me access the app anymore. I've been contacted trough the app to provide info about the payment I receive. Tried to call them but there is no one to talk to, just left me hanging. Can't even use the app to contact them through the chat.