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Monzo Bank: User-friendly App and Competitive Interest Rates

Monzo Bank: User-friendly App and Competitive Interest Rates

40 reviews between Aug 07, 2023 and Aug 09, 2023.

Monzo bank receives positive reviews for its user-friendly app, competitive interest rates, and customer support. However, some users have had issues with account closures and delays in transfers. Overall, Monzo is praised for its simplicity and ease of use.

Monzo 
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40 reviews between Aug 07, 2023 and Aug 09, 2023.

Aug 07, 2023 - Aug 09, 2023
  • Very good

    Beautifull experience

    Sentiment
    • Positive
    Content
    • User-Friendly App
    Aug 09, 2023
  • It's a great account to have am now…

    It's a great account to have am now making interest much more than the high street banks. Highly recommended

    Sentiment
    • Positive
    Content
    • Savings Accounts
    Aug 09, 2023
  • Good to know when the base rate changes…

    Good to know when the base rate changes so does the savings rate!

    Sentiment
    • Positive
    Content
    • Savings Accounts
    Aug 09, 2023
  • Fantastic app

    Fantastic app . The bank that goes the extra mile. Thanks Monzo

    Sentiment
    • Positive
    Content
    • User-Friendly App
    Aug 09, 2023
  • Avoid Monzo!

    Avoid Monzo!! Terrible banking service, was with them for 3 years and one day just received an email that the account has closed with no reason as to why… Anyway what ever opened a new account with a proper bank and all is good. BUT! When an account is closed no money can be transferred in or out unless you are Monzo! They have successfully received a refund payment and not bounced it back. I have been trying to get in contact with Monzo for the last 4 weeks, holding up to 2 hours on the call waiting for someone to pick up.. can’t use the chat service as they blocked me on the app…. I would really advise if you want your money protected and not wake up one day with all your funds blocked and wait months to get it back I would avoid..

    Sentiment
    • Negative
    Content
    • Account Closure
    Aug 09, 2023
    • Great banking service

      The app is very intuitive and easy to use.The exchange rates when traveling abroad are reasonable.The saving pot offers competitive interest rates on my savings.

      Sentiment
      • Positive
      Content
      • Savings Accounts
      Aug 09, 2023
    • Great and efficient

      Great and efficient

      Sentiment
      • Positive
      Content
      • User-Friendly App
      Aug 09, 2023
    • Helping

      The bank is too helpful

      Sentiment
      • Positive
      Content
      • Customer Service
      Aug 09, 2023
    • It's really great to use

      It's really great to use

      Sentiment
      • Positive
      Content
      • User-Friendly App
      Aug 09, 2023
    • Great banking experience

      Love the banking app, great savings accounts too, flexibility to transfer funds/money to other accounts, freeze your card in the app, notifications when you spend/receive money, would definitely recommend to friends & family

      Sentiment
      • Positive
      Content
      • Savings Accounts
      Aug 09, 2023
    • Best thing ever

      This service is one of the best I have ever received, straight forward and understandable. Keep up the awesome work

      Sentiment
      • Positive
      Content
      • Customer Service
      Aug 09, 2023
    • agility in transactions

      agility in transactions, ease of handling, great rates

      Sentiment
      • Positive
      Content
      • Ease of Use
      Aug 09, 2023
    • It just works really well

      It just works really well. I never have issues with the app and it’s easy to navigate and simple to use.

      Sentiment
      • Positive
      Content
      • User-Friendly App
      Aug 09, 2023
    • Really user friendly app

      Really user friendly app. Easy to set up. Takes the fear out of banking .

      Sentiment
      • Positive
      Content
      • User-Friendly App
      Aug 09, 2023
    • Great bank easy to use

      Great bank easy to use

      Sentiment
      • Positive
      Content
      • User-Friendly App
      Aug 09, 2023
    • Use Monzo great for personal use but…

      Use Monzo great for personal use but they have really let me down for business use. Been waiting for 3 weeks for a business account decision and nothing! Live chat can't commit to making any promises about how long it will take. Will now look elsewhere.

      Sentiment
      • Negative
      Content
      • Business Account
      Aug 09, 2023
    • Wonderful service

      Wonderful service: supportive of new migrants with no previous UK bank account; user-friendly application

      Sentiment
      • Positive
      Content
      • User-Friendly App
      Aug 09, 2023
    • They randomly closed my account

      They randomly closed my account. Wouldn't give me any reason or explanation. Wouldn't trust them in the slightest. Dodgy AF

      Sentiment
      • Negative
      Content
      • Account Closure
      Aug 09, 2023
    • Easy to use

      Easy to use, intuitive system supports a great banking system

      Sentiment
      • Positive
      Content
      • Ease of Use
      Aug 09, 2023
    • Did an account transfer from Santander…

      Did an account transfer from Santander toMonzo, I am stillWaiting for over £1300 pounds to be transferred to me which was my final balance with Santander !!! And it’s been 6 weeks - joke of a company - please avoid l now have no choice but to goto the ombudsman. Take my advice stick with a “proper” bank. There customer service stinks

      Sentiment
      • Negative
      Content
      • Payment Issues
      Aug 09, 2023
    • Best app ever…

      Best app on this planet for current account and savings. Easy to use let’s you know when money is coming out and wages going in

      Sentiment
      • Positive
      Content
      • Savings Accounts
      Aug 08, 2023
    • Good very simple to use

      Good very simple to use

      Sentiment
      • Positive
      Content
      • Ease of Use
      Aug 08, 2023
    • Very good thank you very much

      Very good thank you very much

      Sentiment
      • Positive
      Content
      • Ease of Use
      Aug 08, 2023
    • It was good and it was good

      It was good and it was good

      Sentiment
      • Positive
      Content
      • User-Friendly App
      Aug 08, 2023
    • Easy to use app and instant text alerts…

      Easy to use app and instant text alerts to tell you what you have spent

      Sentiment
      • Positive
      Content
      • User-Friendly App
      Aug 08, 2023
    • Best banking experience so far!

      Very comfortable app, it's so much more straightforward and user-friendly than most banking apps. And the bank itself is lovely, I've had zero problems so far (knock on wood!) And the 4% you gain from savings accounts is amazing, I love it! I'm incredibly happy with Monzo and really don't want to change my bank.

      Sentiment
      • Positive
      Content
      • User-Friendly App
      Aug 08, 2023
    • Easy simplistic functions and great to…

      Easy simplistic functions and great to use

      Sentiment
      • Positive
      Content
      • Ease of Use
      Aug 08, 2023
    • No issues occurred in the past few…

      No issues occurred in the past few years, pretty easy to use

      Sentiment
      • Positive
      Content
      • Ease of Use
      Aug 08, 2023
    • Shopping and transferring money to…

      Shopping and transferring money to grandchildren’s accounts is so very easy …I couldn’t be more pleased with my Monzo account

      Sentiment
      • Positive
      Content
      • Ease of Use
      Aug 08, 2023
    • Great bank

      Great bank, easy to use, perfect for saving!

      Sentiment
      • Positive
      Content
      • Savings Accounts
      Aug 08, 2023
    • I love Monzo bank

      I love Monzo bank. It’s my first bank account I opened since I arrived in UK. Was able to open an account easily and have no complaints what so ever since 2 years and I do not plan to change.

      Sentiment
      • Positive
      Content
      • Ease of Use
      Aug 08, 2023
    • Great service provided and customer are…

      Great service provided and customer are always their main concern. Will definately recommend to my family.

      Sentiment
      • Positive
      Content
      • Customer Service
      Aug 08, 2023
    • Monzo is indeed a popular and highly…

      Monzo is indeed a popular and highly regarded bank, particularly in the United Kingdom. It is known for its user-friendly mobile app, innovative features, and customer-centric approach. Monzo offers various benefits such as instant notifications for transactions, budgeting tools, fee-free spending abroad, and the ability to easily split bills with friends. Additionally, Monzo provides excellent customer support through its in-app chat feature, which many customers find helpful and convenient. Overall, Monzo has gained a positive reputation for its user experience, transparency, and commitment to meeting the needs of its customers.

      Sentiment
      • Positive
      Content
      • User-Friendly App
      Aug 08, 2023
    • ⚠️ WARNING ⚠️ Stress level increase

      If you want to be Messed about, Money held for ages before it goes into your account even though they take a % then get yourself a Very Poor Customer Service Monzo business account.

      Sentiment
      • Negative
      Content
      • Business Account
      Aug 08, 2023
    • Worst customer service ever

      Worst customer service ever. I requested my paper bank statement it did not come through in 6 working days. I have been trying to talk to them about it and request the bank statement again but the are just beating around the bush. I started contacting them since 11-ish am and its 2.26 pm, two different representative chatted at around 4-ish pm and 1-ism am but they left the chat without addressing the elephant in the room.

      Sentiment
      • Negative
      Content
      • Customer Service
      Aug 08, 2023
    • A real shame

      A real shame. I'd enjoyed Monzo prior to last week when whilst on holiday they froze my card - no warning, no request from me. And then wouldn't unfreeze it. A week later and after multiple emails, I've just cancelled the card because seemingly nobody could be bothered to unfreeze it. Anyway, I'll still stick with Monzo for now but just be wary with some of these new banks because they're processes and policies can be a bit meh and you can end up in a foreign country without access to your money if they make a mistake like in my case.

      Sentiment
      • Negative
      Content
      • Frozen Card
      Aug 08, 2023
    • Ease of use and user-friendly interface.

      Ease of use and user-friendly interface.

      Sentiment
      • Positive
      Content
      • Ease of Use
      Aug 08, 2023
    • It's just perfect no hustle

      It's just perfect no hustle

      Sentiment
      • Positive
      Content
      • Ease of Use
      Aug 07, 2023
    • Always a human on the other side of…

      Always a human on the other side of keyboard,if you need assistance,so don’t despair.Genuinely does help with budgeting and stuff using the app. i’m terribly bad with money but i’m getting better and saving using the app.

      Sentiment
      • Positive
      Content
      • Savings Accounts
      Aug 07, 2023
    • Complete disappointment, can't be called a bank.

      Received the payment for selling a car privately, after few minutes of receiving the payment Monzo has disabled my account and does not let me access the app anymore. I've been contacted trough the app to provide info about the payment I receive. Tried to call them but there is no one to talk to, just left me hanging. Can't even use the app to contact them through the chat.

      Sentiment
      • Negative
      Content
      • Payment Issues
      Aug 07, 2023

Sentiment Analysis

  • Positive(32)
    80%
  • Negative(8)
    20%
  • None(0)
    0%
60 Net Promoter
Score

Popular Topics

  • User-Friendly App(12)
    30%
  • Ease of Use(10)
    25%
  • Savings Accounts(7)
    18%
  • Customer Service(4)
    10%
  • Account Closure(2)
    5%
  • Business Account(2)
    5%
  • Payment Issues(2)
    5%
  • Frozen Card(1)
    2%

Languages

  • English(40)
    100%

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